Ruth Boswell-Glanton
Davenport,Florida
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
14
14
years of professional experience
Work History
Reissue Sales Agent
Geico
02.2021 - Current
- Developed strong relationships with hundreds clients through excellent customer service.
- Offered each customer top-notch, personal and professional service to boost sales and customer satisfaction.
- Achieved top performer status within the company due to consistent high sales numbers.
- Earned Chairman's Club Silver and Gold in the last two consecutive years.
Customer Service Agent
Geico
10.2019 - 02.2021
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among hundreds customers.
Sales Representative
Westgate Resorts
01.2019 - 07.2019
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
- Quoted prices, credit terms and other bid specifications.
Store Manager
Dollar Tree Stores
05.2018 - 08.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Co-Manager/Assistant Manager
Walmart
11.2009 - 03.2018
- Streamlined operational processes for increased efficiency, leading to reduced costs and improved customer experience at several locations.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
- Established strong relationships with vendors, negotiating favorable pricing agreements and securing high-quality products for the store.
- Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Assisted in the recruitment process for 3 different new store locations by conducting interviews and selecting top-performing candidates who aligned with the company's values.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Performed regular reviews assessing hundreds of employee's performance and developed improvement plans.
- Cross-trained hundreds existing employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Associate of Science - Business Administration
Polk State College
Winter Haven, FL08.2014
Skills
- Excellent Communication
- Dependable and Responsible
- Good Telephone Etiquette
Timeline
Reissue Sales Agent
Geico
02.2021 - Current
Customer Service Agent
Geico
10.2019 - 02.2021
Sales Representative
Westgate Resorts
01.2019 - 07.2019
Store Manager
Dollar Tree Stores
05.2018 - 08.2018
Co-Manager/Assistant Manager
Walmart
11.2009 - 03.2018
Associate of Science - Business Administration
Polk State College
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