Summary
Overview
Work History
Education
Skills
Activities
Languages
Timeline
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Ruth Bou

Houston,Texas

Summary

Dynamic and results-oriented Manager with a successful track record in overseeing operations. Skilled in leading high-performing teams, driving customer satisfaction, and achieving revenue targets. Strong knowledge of the flexible workspace industry, combined with exceptional problem-solving and communication skills. Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.

Overview

9
9
years of professional experience

Work History

Community Manager

Spaces
10.2022 - Current
  • Providing prospective clients with tours of the building and office spaces effectively showcasing the features and benefits
  • Highlighting membership benefits and space amenities available while tailoring tour based on client needs and building rapport and lasting business relationships
  • Marketing the office space through ads on all social media and marketing platforms, increasing the visibility of the business and attracting new prospective clients
  • Host events to market product/building as well as client products and services
  • Assisting clients with settling into their office space by setting up their workspace, helping them complete important forms, and providing support with access badges, invoicing, and payment, resulting in a positive client experience and increased client retention
  • Leverage impactful renewal option such as discounted renewal term price through 2 tier negotiation, free parking, and monthly promotion
  • Ensuring a clean and safe environment by sanitizing common areas and rearranging furniture, leading to improved client satisfaction and a more professional and welcoming work environment
  • Submit request to property management for any repair necessary through cost control spreadsheet and by contacting vendors and maintenance
  • Preparing certified mail, FedEx, priority, and UPS mail for clients, providing efficient and reliable service to clients and contributing to a positive reputation for the business.

Sales assistant / Spanish Therapist Team

Regus Work Space
03.2022 - Current
  • Proactively calling back and responding to prospective clients and leads in a timely and professional manner to schedule therapy sessions, resulting in increased client acquisition and retention rates
  • Efficiently managing scheduling for virtual and in-person appointments using the Simple Practice system, resulting in increased efficiency and productivity
  • Ensuring compliance by creating client portals for each client to electronically sign consent forms for office space leased, resulting in a more streamlined and secure consent process
  • Sending confirmation and reminder text messages and emails to clients, resulting in improved communication and reduced missed appointments, ultimately leading to higher client satisfaction and retention rates.

Community Manager

Spaces
01.2015 - 01.2017
  • Providing prospective clients with tours of the building and office spaces effectively showcasing the features and benefits
  • Highlighting membership benefits and space amenities available while tailoring tour based on client needs and building rapport and lasting business relationships
  • Marketing the office space through ads on all social media and marketing platforms, increasing the visibility of the business and attracting new prospective clients
  • Host events to market product/building as well as client products and services
  • Assisting clients with settling into their office space by setting up their workspace, helping them complete important forms, and providing support with access badges, invoicing, and payment, resulting in a positive client experience and increased client retention
  • Leverage impactful renewal option such as discounted renewal term price through 2 tier negotiation, free parking, and monthly promotion
  • Ensuring a clean and safe environment by sanitizing common areas and rearranging furniture, leading to improved client satisfaction and a more professional and welcoming work environment
  • Submit request to property management for any repair necessary through cost control spreadsheet and by contacting vendors and maintenance
  • Preparing certified mail, FedEx, priority, and UPS mail for clients, providing efficient and reliable service to clients and contributing to a positive reputation for the business.

Education

Associates in art for education & schools -

Houston Community College

High School Diploma -

Jersey Village
05.2006

Skills

  • Bilingual
  • Multitasker
  • Team Development
  • Conflict Resolution
  • Strategic Sales Knowledge
  • Quality Assurance Control
  • Sales Closing
  • Scheduling
  • 40 -50 wpm
  • Organizer
  • Customer Service Friendly
  • Proficient in Microsoft Excel, Word and Power Point
  • Production Promotion
  • Great Active listening
  • Mentoring and Development
  • Management
  • Strong Leveraging Social Media
  • Microsoft office document proficient
  • Payment Management
  • Property Tours
  • Operations Management
  • Sales Support
  • Leasing and Sales

Activities

  • CPR Certified
  • Lash Certified

Languages

Spanish
Native or Bilingual

Timeline

Community Manager

Spaces
10.2022 - Current

Sales assistant / Spanish Therapist Team

Regus Work Space
03.2022 - Current

Community Manager

Spaces
01.2015 - 01.2017

Associates in art for education & schools -

Houston Community College

High School Diploma -

Jersey Village

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Ruth Bou