Ruth Brito
Summary
Financial services professional prepared for this role with strong customer service and cash-handling skills. Known for reliability, adaptability, and teamwork. Possesses effective communication and problem-solving abilities that ensure smooth operations and customer satisfaction.
Qualified, with proven history of customer service and transaction processing. Effective in building relationships and maintaining accuracy in cash handling. Demonstrated excellent communication and problem-solving skills.
Professional banking specialist prepared for this role with strong focus on customer service, cash handling, and transaction processing. Proven ability to work collaboratively within team to achieve results, adapting to changing needs seamlessly. Reliable, trustworthy, and skilled in communication, problem-solving, and financial accuracy. Consistently delivers exceptional service while maintaining high standards and efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Correctional Officer
Tomoka Correctional Institution
11.2023 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
Member Service Representative
Launch Credit Union
07.2020 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
Probation Officer
JCS PROBATION
04.2018 - 06.2020
- Complete data entry in Probation Tracker
- Provide each defendant a written reminder of court condition and of initial appointments
- Monitoring offenders
- Coordinating rehabilitation services and arranging job training
- Determined appropriate supervision levels by conducting risk and needs assessments.
- Maintained compliance with all legal statutes, policies and procedures.
- Established productive relationships with local law enforcement agencies, enhancing information sharing and cooperation.
- Increased efficiency in caseload management through the use of advanced technology tools such as electronic monitoring devices and case management software systems.
Intake Officer
JCS Probation
08.2017 - 04.2018
- Complete data entry in Probation Tracker
- Review with each defendant the rules & Condition of Probation
- Complete Required Intake reports & documents
- Provide each defendant a written reminder of court condition and of initial appointments
- Assign each defendant a Probation Officer
Assistant Manager
Dollar General
01.2014 - 01.2017
- Managed inventory processes, employee scheduling, and the overall maintenance of the store
- Collaborated with store associates to implement retail best practices and communicated store policies
- Utilized loss prevention techniques to assist in meeting quarterly sales goals
- Uses troubleshooting skills to deescalate unsatisfied customers and store associates
Education
Associate of Science - Nursing
Keiser University
Daytona Beach, FL03.2025
Associate of Science - Criminal Justice
Everest University
Orlando, FL01.2014
Skills
- Policy enforcement
- Surveillance
- Observation
- Safety
- Security procedures
- Stress tolerance
- Relationship building and management
- Staff management
- File and record maintenance
- Records management
- Courtroom practices
- Product knowledge
- Excellent problem solver
- Work detail oversight
Conflict resolution skills
- Decision-making
- Problem-solving
- Safety and security
- Excellent communication
- Conflict resolution
- Task prioritization
- Time management
- Interpersonal communication
- Multitasking
- Incident reporting
- Written communication
- Organizational skills
- Work crew management
- Ethical standards of conduct
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Earned an award for outstanding member service representative.
Coursework
- Current Issues in Criminal Justice
- Interviews and Interrogations
- Criminal Justice Communications
- Criminal Investigations & Evidence
- Criminology, Terrorism, and Corrections
- Policing in America
Certification
- Legal Issues in Corrections Certificate – American Correctional Association or legal educational institutions specializing in corrections law.
- Certified Corrections Officer (CCO) - American Correctional Association.
- Firearms Proficiency Certificate - State Police or equivalent state licensing authority.
- Automated External Defibrillator (AED) Use Certification - National Safety Council.
- Substance Abuse Identification and Intervention Certification - Various substance abuse education and prevention organizations.
- Sex Offender Management Training Certification - Center for Sex Offender Management or similar organizational bodies.
- Restorative Justice Facilitator Training Program – International Institute for Restorative Practices or similar accreditation bodies.
- Prison Rape Elimination Act (PREA) Standards Training Certificate - National PREA Resource Center.
- Crisis Intervention Team (CIT) Training Certificate - CIT International.
- Suicide Prevention Training Certificate - Various mental health organizations or correctional training academies.
Languages
Spanish
Native or Bilingual
Timeline
Correctional Officer
Tomoka Correctional Institution
11.2023 - Current
Member Service Representative
Launch Credit Union
07.2020 - 10.2023
Probation Officer
JCS PROBATION
04.2018 - 06.2020
Intake Officer
JCS Probation
08.2017 - 04.2018
Assistant Manager
Dollar General
01.2014 - 01.2017
Associate of Science - Criminal Justice
Everest University
Associate of Science - Nursing
Keiser University
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