Dynamic leader with proven expertise in staff leadership and customer service excellence honed at Gourmet Dinning. Excelled in fostering teamwork, ensuring food safety compliance, and enhancing event efficiency. Recognized for adaptability and professional growth of team members, significantly contributing to repeat business through customized catering solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor - Catering
Gourmet Dinning
120 BLOOMFIELD AVE,CALDWELL,NJ,07006
09.2019 - Current
Facilitated clear communication between kitchen and service staff, ensuring accurate order fulfillment and timely delivery to guests.
Boosted employee morale by fostering a positive work environment that encouraged teamwork and open communication amongst staff members.
Coordinated seamless transitions between courses at banquets by efficiently managing serving schedules and staffing assignments.
Ensured compliance with health department regulations, maintaining a clean, safe working environment for all staff members.
Trained new hires in company policies, safety procedures, and efficient catering practices to ensure consistency in service delivery.
Improved event efficiency by effectively overseeing catering staff and ensuring timely food service.
WAITRESS
THE MERENGUE RESTAURANT
185 BROADWAY NEWARK,NJ,07104
02.2017 - 07.2018
Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Used cash registers and credit card machines to cash out customers.
Kept server areas clean and stocked to increase efficiency while working tables.
Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Processed orders and sent to kitchen employees for preparation.
WAITRESS
DA'LIVIO RESTAURANT
SAINT JOHN,VIRGIN ISLAD
05.2016 - 09.2017
Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Inspected dishes and utensils for cleanliness.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.