Summary
Overview
Work History
Education
Skills
Timeline
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Ruth Burris

Jonesboro,GA

Summary

Customer relations professional with extensive experience at CVS Pharmacy, specializing in complaint resolution and customer engagement. Demonstrated success in enhancing customer satisfaction through effective communication and critical thinking. Proficient in CRM software and Microsoft Office Suite, consistently achieving high service standards and building strong client relationships.

Overview

17
17
years of professional experience

Work History

Customer Relation Representative

CVS Pharmacy
Atlanta, GA
01.2025 - Current
  • Address customer inquiries and resolve issues related to health plans and services, ensuring a high level of satisfaction.
  • Manage a substantial volume of customer interactions with professionalism, enhancing overall customer experience.
  • Utilize Microsoft Office applications, including Outlook, Word, Teams, and Excel, to efficiently support customer relations tasks.

Scheduling Coordinator

First Advantage
Atlanta, GA
09.2022 - 01.2025
  • Managed customer inquiries across multiple channels, achieving timely and accurate issue resolution while maintaining high levels of professionalism and customer satisfaction.
  • Documented communications and tracked resolution progress in CRM software, ensuring up-to-date customer information and service efficiency.
  • Handled a high volume of interactions, consistently maintaining customer satisfaction and service standards.

Travel Counselor

American Express Global Business Travel
Houston, TX
01.2018 - 03.2022
  • Coordinated and managed comprehensive travel arrangements, including airfare, hotel, and car reservations, utilizing Global Distribution Systems such as Sabre, Apollo, and Galileo.
  • Provided exceptional customer service that strengthened client relationships and supported business retention and growth.
  • Anticipated and addressed client needs proactively, offering tailored travel solutions to improve overall satisfaction.

Ticket Agent

Delta Airline
Atlanta, GA
08.2008 - 01.2018
  • Facilitated effective communication among passengers, agents, flight crews, and vendors to ensure compliance with airline protocols and safety regulations.
  • Managed multiple tasks within deadlines to maintain smooth operational flow.
  • Analyzed and resolved customer inquiries and issues, optimizing resource allocation to enhance satisfaction.

Education

High School Diploma -

Scott High School
Toledo, OH
06-1995

Skills

  • Airline operations
  • Sales leadership
  • Critical Thinking
  • Training and Development
  • Effective Communication
  • CRM and reservation systems
  • Customer engagement
  • Complaint resolution
  • Customer service
  • Inbound and outbound calling
  • Document control
  • Microsoft outlook
  • Microsoft office expertise
  • Active listening
  • Effective communication
  • Scheduling coordination
  • Customer relationship management
  • CRM software
  • Time management
  • Attention to detail
  • Problem solving
  • Conflict resolution
  • Problem-solving
  • Microsoft Office Suite
  • Customer satisfaction
  • Call center experience

Timeline

Customer Relation Representative

CVS Pharmacy
01.2025 - Current

Scheduling Coordinator

First Advantage
09.2022 - 01.2025

Travel Counselor

American Express Global Business Travel
01.2018 - 03.2022

Ticket Agent

Delta Airline
08.2008 - 01.2018

High School Diploma -

Scott High School

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Ruth Burris