Ruth Carias
Los Angeles,CA
Summary
Proven track record in enhancing customer experiences at Los Angeles Colon And Rectal Surgical Associates, adept in correspondence drafting and showcasing empathy. Mastered EPIC system, significantly improved patient relations. Thrives in fast-paced environments, expertly balancing departmental support with competitive zeal to exceed expectations.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Los Angeles Colon And Rectal Surgical Associates
Beverly Hills, CA
06.2022 - 01.2025
- Greeted customers warmly and made them feel welcome.
- Learned to work in a fast-paced environment.
- I learned my patients' names to make them feel welcome.
- Cultivated and sustained excellent work relationships with three surgeons.
- Responded to inquiries and room requests made online, by phone, and via email.
- Maintained an organized reception area, and promptly ensured all guests were attended to.
- Handled sensitive information confidentially.
- Created relationships with my patients to make them feel special.
- Assisted in care for over 90 patients each day.
- Expert in utilizing EPIC and CSLINK systems.
- Medical Terminology.
- Fast Typer.
Ice Cream Server
Baskin Robbins Ice Cream Catering
Beverly, CA
03.2017 - 05.2022
- Memorized menu items, identifying allergens to streamline service to customers.
- Participated in team meetings to discuss sales targets, performance improvements, and customer feedback.
- Served and scooped ice cream, following sizing specifications.
- Provided excellent customer service through friendly interactions with guests.
Front Desk Receptionist Volunteer
Cedars Sinai Hospital
Beverly Hills, CA
03.2018 - 02.2020
- Provided assistance by greeting visitors, addressing questions and offering directions.
- Escorted patients to the ICU.
- Made sure patients felt safe and welcomed at all times.
- Developed great relationships with colleagues.
Cashier
KFC
Culver City, CA
02.2016 - 04.2017
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Maintained cleanliness of work area throughout shift.
- Managed multiple tasks simultaneously while maintaining a high level of efficiency and accuracy.
- Kept work area organized during shifts by properly storing utensils, cleaning tools, ingredients.
- Received payment from customers and made change as needed.
Education
Bachelor of Arts - Psychology
Cal State Los Angeles
Alhambra, CA06-2027
Associate of Arts - Psychology
West Los Angeles College
Culver City, CA08-2024
Skills
- Correspondence drafting
- Appointment confirmation
- Departmental support
- Mail coordination
- Mail distribution
- Spreadsheet tracking
- Competitive
- Empathy and Understanding
Languages
Spanish
Professional
References
References available upon request.
Timeline
Front Desk Receptionist
Los Angeles Colon And Rectal Surgical Associates
06.2022 - 01.2025
Front Desk Receptionist Volunteer
Cedars Sinai Hospital
03.2018 - 02.2020
Ice Cream Server
Baskin Robbins Ice Cream Catering
03.2017 - 05.2022
Cashier
KFC
02.2016 - 04.2017
Bachelor of Arts - Psychology
Cal State Los Angeles
Associate of Arts - Psychology
West Los Angeles College
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