Ruth Carney
511 Boston Post Rd. Merrimack,NH
Summary
Results-oriented professional seeking position. Focused on performance and flexible with specific needs of different assignments. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
34
34
years of professional experience
Work History
Central Office Technician-Carrier Account Team Ctr
Verizon
03.2000 - 09.2021
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Completed acceptance testing on new equipment. Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support.
- Provided consistent service by performing routine maintenance and repairs on circuits, cables and equipment.
- Installed and remotely configured new devices and system components.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked closely with network administrators and server engineers to deliver quality service.
- Coordinated installation of new users and relocations of existing users.
Administrative Assistant-Carrier Account Team Ctr
NYNEX (Verizon)
01.1999 - 03.2000
- Answered multi-line phone system, routing calls, delivering messages to staff, technicians and greeting visitors.
- Provided support and generated trouble tickets for long distance carriers.
Administrative Assistant-Public Communications
Bell Atlantic/NYNEX (Verizon)
12.1998 - 01.1999
- Provided direct contract research.
- Performed administrative support for service representatives and account executives.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Service Representative-Annoyance Call Bureau
Bell Atlantic (Verizon)
02.1996 - 12.1998
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained customer satisfaction, addressing customer needs and resolving concerns.
- Assisted as point of contact for local and federal police departments.
Administrative Assistant-Final Accounts Collection
Bell Atlantic (Verizon)
02.1994 - 02.1996
- Handled customer calls regarding final payments.
- Processed payments.
General Clerk/Assistant Mgr-Customer Payment Ctr
Bell Atlantic (Verizon)
03.1991 - 02.1994
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Directory Assistance Operator (411)
New England Telephone (Verizon)
06.1987 - 03.1991
- Helped callers locate telephone numbers for specific businesses, residences or public buildings
Education
Business - 1996-1998
Eastern Nazarene College
High School Diploma -
ACC / Madison Park High School
1983
Skills
- Professional Phone, Customer Service and Office Skills
- Windows and Microsoft Office
- Office Management and Personnel Training
- Cash Handling and Reconciliation Skills
- Team collaborations
- Diagnostics and troubleshooting
Timeline
Central Office Technician-Carrier Account Team Ctr
Verizon
03.2000 - 09.2021
Administrative Assistant-Carrier Account Team Ctr
NYNEX (Verizon)
01.1999 - 03.2000
Administrative Assistant-Public Communications
Bell Atlantic/NYNEX (Verizon)
12.1998 - 01.1999
Service Representative-Annoyance Call Bureau
Bell Atlantic (Verizon)
02.1996 - 12.1998
Administrative Assistant-Final Accounts Collection
Bell Atlantic (Verizon)
02.1994 - 02.1996
General Clerk/Assistant Mgr-Customer Payment Ctr
Bell Atlantic (Verizon)
03.1991 - 02.1994
Directory Assistance Operator (411)
New England Telephone (Verizon)
06.1987 - 03.1991
High School Diploma -
ACC / Madison Park High School
Business - 1996-1998
Eastern Nazarene College