Ruth Cartagena

• Winchester Medical Center

- (Practical Nurse Mulki Mohamed, 571-635-2791)

• Child Daycare Winchester
• Warren Memorial Hospital
• Falls Run Fredericksburg Skilled Nursing

- (Preceptor Heather Mills, 540-656-3936)

• Lake Manassas Skilled Nursing
• Prince William Clubhouse
• House of Mercy Manassas
• UVA Medical Center

• Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
• Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
• Performed data entry into computer systems; ensured accuracy of all entered information.
• Responded to customer inquiries via email or telephone in a polite and professional manner.
• Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
• Processed invoices for payment; tracked payments received from vendors and clients.
• Proofread documents before submission; corrected any errors found in grammar or punctuation.
• Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
• Sent and distributed mail and parcels.

• Prepared and served coffee, espresso drinks, blended coffees and teas.
• Managed morning rush of customers daily with efficient, levelheaded customer service.
• Greeted customers and took orders for coffee drinks, food items, and other beverages.
• Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
• Provided excellent customer service by responding to inquiries quickly and professionally.
• Operated cash registers to process customer payments.
• Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
• Maintained calm demeanor during high-volume periods and special events.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Maintained clean and organized workspace, enabling coworkers to locate resources and product.
• Organized workstations efficiently so that tasks could be completed quickly during peak hours.