Ruth Chan
Warrenton
Summary
Professional with strong background in care coordination. Skilled in patient advocacy, healthcare planning, and resource management. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality care outcomes.
Overview
17
17
years of professional experience
Work History
Social Worker
Providence
07.2021 - Current
- Conducted comprehensive assessments to identify client needs and develop tailored intervention plans.
- Collaborated with multidisciplinary teams to coordinate care and ensure continuity of services for clients.
- Facilitates supportive grief groups, fostering community and patient trust.
- Implemented evidence-based practices to enhance service delivery and improve client outcomes effectively.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Created a compassionate environment, enhancing patient comfort and trust.
- Advocated for clients to assure respected rights and wishes.
- Managed complex cases and coordinated with external agencies, ensuring comprehensive care and measurable improvements in patient well-being.
- Offered crisis intervention services to address urgent concerns related to mental health, substance abuse, or domestic violence issues.
- Collaborated with healthcare providers to drive continuity of care.
Drug and Alcohol Counselor
Choices Counseling
09.2018 - 02.2022
- Monitored client progress, adjusting treatment strategies to enhance effectiveness and engagement.
- Facilitated group therapy sessions for diverse clientele, promoting peer support and healthy coping mechanisms.
- Established strong rapport with clients from diverse backgrounds and demographics, fostering an atmosphere of trust for open communication during counseling sessions.
- Conducted substance abuse assessments and screenings to accurately identify client needs and appropriate levels of care required.
- Collaborated with multidisciplinary teams to develop holistic treatment plans addressing the unique needs of each client.
- Coordinated care with other professionals to provide clients with comprehensive support.
- Supported aftercare planning for continued recovery after treatment.
- Developed individual treatment goals based on history and diagnosis.
- Facilitated group and individual therapy in outpatient setting.
Sales Associate
Macy’s
09.2008 - 07.2018
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using POS systems to ensure efficient checkout operations.
- Collaborated with team members to achieve sales goals and optimize inventory levels.
- Trained new associates on customer service protocols and operational procedures for effective onboarding.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
Education
Master of Social Work - Social Work
University of Nevada-Reno
Online12.2020
Bachelor in Social Work - Social Work
Azusa Pacific University
Azusa, CA05.2018
Skills
- Compassionate
- Case management
- Client advocacy
- Conflict resolution
- Multidisciplinary team collaboration
- Crisis intervention
- Intervention planning
- Case documentation
- Motivational interviewing
- Client confidentiality
- Crisis assessment
- Community resources
- Community referrals
- Safety planning
- Product knowledge expertise
- Product knowledge
- Customer service
- Cash handling
LANGUAGES
English
Spanish
Timeline
Social Worker
Providence
07.2021 - Current
Drug and Alcohol Counselor
Choices Counseling
09.2018 - 02.2022
Sales Associate
Macy’s
09.2008 - 07.2018
Master of Social Work - Social Work
University of Nevada-Reno
Bachelor in Social Work - Social Work
Azusa Pacific University