Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ruth Cherizol

Coconut Creek,FL

Summary

Proven leader and critical thinker, excelled at Teleperformance by enhancing customer loyalty through empathetic service and resolving disputes, showcasing exceptional problem-solving abilities. At J.Alexanders, mentored staff and streamlined operations, significantly reducing wait times. Skilled in leadership and attention to detail, adept at fostering teamwork and improving service standards. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Overview

8
8
years of professional experience

Work History

Lead Coordinator/Hostess

J.Alexanders
06.2022 - Current


  • Guided junior coordinators through complex tasks while offering mentorship opportunities that contributed towards their professional growth.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Collaborated closely with clients to gather necessary information and understand their unique needs, tailoring solutions accordingly.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated seamless handoffs between hosts and servers by thoroughly communicating important details about each party''s needs or special requests before seating them at their table.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Completed daily side work and opening and closing duties without fail.
  • Answered phone calls to take orders, give information and document reservations.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Sales Floor Associate

Walmart
08.2020 - 06.2022
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted with inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Maintained a clean and organized sales floor, contributing to an inviting shopping environment.
  • Provided training for new hires, improving their competency in sales techniques and store policies.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Achieved efficient checkout processes by swiftly scanning items and handling payment transactions.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Customer Service Representative

Teleperformance
01.2017 - 10.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.

Education

High School Diploma -

Blanche Ely High School
Pompano Beach, FL
06.2019

Skills

Leadership

Problem Solving

Time Management

Critical Thinking

Attention to detail

Team Work

Languages

Creole
Professional Working

Timeline

Lead Coordinator/Hostess

J.Alexanders
06.2022 - Current

Sales Floor Associate

Walmart
08.2020 - 06.2022

Customer Service Representative

Teleperformance
01.2017 - 10.2017

High School Diploma -

Blanche Ely High School

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Ruth Cherizol