RUTH CORREA
West Palm Beach,FL
Summary
Professional Teacher focused on maximizing student learning potential through diverse instructional strategies and classroom management techniques. Skilled lecturer, discussion facilitator and hands-on leader focused on student success. Excels at meeting and exceeding district standards.
Overview
10
10
years of professional experience
Work History
Middle School and High School English Teacher
Coastal Middle & High School
01.2024 - Current
- Led interesting and diverse group activities to engage students in course material.
- Prepared and implemented lesson plans covering required course topics.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Prepared comprehensive English curriculum for multiple classes.
Home Care Coordinator
Palm Beach Pace
06.2021 - 09.2023
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Perform computer entry to document participant care and demographic data, timesheets, care plans and reports
- Monitoring and coordinating treatment plans for patients, connecting with health care providers, and educating them about their medical condition.
- Manage caseload by providing care coordination to individuals with primary intellectual/developmental disability diagnosis all of whom receive community-base waiver services
Contact Service Representative
Social Security Adminstration
07.2020 - 06.2021
- Answer unscreened calls for continuous periods of time on SSA's national 800 number.
- Provide quality customer service in a fast-paced, high call volume environment
- Conduct interviews to determine the nature of the call
- Identify persons who may be eligible for various SSA programs by utilizing screening and interviewing methods effectively
- Deliver service to customers within agreed service levels and established performance standards
Patient Access Representative
Delray Medical Center
01.2018 - 06.2020
- Communicated clearly and effectively with patients regarding their appointments and their health concerns.
- Kept in strict compliance with HIPAA standards and all patient confidentiality regulations.
- Processed and organized medical billing and insurance information.
- Coached new employees on administrative procedures, company policies and performance standards.
- Recorded all relevant medical data in a charting system.
- Collected and validated patient demographics and insurance information.
- Reviewed and corrected claim errors to facilitate smooth processing.
Assistant Retail Manager
Sunglass Hut
04.2014 - 01.2018
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Education
Bachelor of Arts - English
Mount Ida College
Newton Center, MA05.2012
Santa Fe College
Gainesville, FLSkills
- Writing instruction
- Data entry
- Customer support
- Reading Comprehension
- Curriculum Implementation
- Student Support
- Student Engagement
- Classroom Instruction
- Behavior Management
- Individualized Instruction
Timeline
Middle School and High School English Teacher
Coastal Middle & High School
01.2024 - Current
Home Care Coordinator
Palm Beach Pace
06.2021 - 09.2023
Contact Service Representative
Social Security Adminstration
07.2020 - 06.2021
Patient Access Representative
Delray Medical Center
01.2018 - 06.2020
Assistant Retail Manager
Sunglass Hut
04.2014 - 01.2018
Bachelor of Arts - English
Mount Ida College
Santa Fe College
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