Hi, I’m
Ruth Correa
Willits,CA
Summary
Customer Service Representative bringing top-notch communication skills, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and a high degree of accuracy. Willingness to take on added responsibilities to meet team goals.
Overview
2
years of professional experience
Work History
South American Editorial House Association
Costumer Service Representative
07.2018 - 02.2019
Job overview
- Answered constant flow of customer calls with minimal wait times. Handled concerns quickly and escalated major issues to the supervisor.
- Replied to customer emails actively with a helpful attitude.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted available products and services to customers during service, account management, and order calls.
- Investigated and resolved customer inquiries and complaints quickly.
- Tracked customer service cases and updated service software with customer information.
- Managed timely and effective replacement of damaged or missing products.
- Collaborated with logistics team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Updated account information to maintain customer records.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
River Plate Adventist University
Receptionist
05.2018 - 06.2018
Job overview
- Greeted incoming visitors, personnel and students professionally, and provided friendly, knowledgeable assistance.
- Kept reception area neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Sorted, received, send and distributed mail correspondence between departments, personnel and students.
- Handled incoming and outgoing package deliveries.
- Performed a variety of errands as needed.
River Plate Adventist University
Institute of Languages - Secretary/Receptionist
03.2017 - 11.2017
Job overview
- Welcomed customers with friendly greeting and answered general questions.
- Confirmed classes, communicated with professors and students.
- Responded to inquiries from callers seeking information.
- Handled payments records accurately.
- Provided clerical support to professors by copying, printing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new students and securing paperwork completion.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Tracked important information in Microsoft Excel and ran reports.
- Events planning.
- Consulted with the institute director to determine objectives and requirements for events.
Education
River Plate Adventist UniversityEntre Rios, Argentina
Executive Assistant Associate Degree from Business Administration
12.2017
Skills
- High sense of empathy
- Extraordinary customer service execution
- Strong communication skills
- Organizational skills
- Time management expertise
- Competent Problem solving
- Goal oriented performance
- Leadership skills
- Strong proficiency in processing software, such as Microsoft Word and Excel
- Event planning experience
- Attention to detail cleverness
- Multitasking aptitude
- Adaptability experience
- Active Listening ability
- Problem-Solving skills
- Administrative and Office Support virtuosity
- Shipping Procedures understanding
- Clerical Support professionalism
- Travel Planning capability
- Calm and Professional Under Pressure talent
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Costumer Service Representative
South American Editorial House Association
07.2018 - 02.2019
Receptionist
River Plate Adventist University
05.2018 - 06.2018
Institute of Languages - Secretary/Receptionist
River Plate Adventist University
03.2017 - 11.2017
River Plate Adventist University
Executive Assistant Associate Degree from Business Administration
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