Ruth Cruz
Public Safety Professional
Wildomar,CA
Summary
Skilled Public Safety Specialist focused on maximizing demonstration success through effective use of industry knowledge and presentation abilities. Top-notch communicator with, training, story telling, and customer service skills.
Business Analyst with experience in large implementations for Police, Fire and EMS multi-jurisdictional CAD, Mobile and RMS solutions.
Overview
31
31
years of professional experience
Work History
Platform Specialist
SOMA Global
Tampa, FL
10.2020 - 12.2022
- Followed all company policies and procedures to deliver quality work.
- Attended training programs to deepen professional skillset and assisted in training new and existing clients on new functionality.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Learned products inside and out to give best possible demonstrations and answer consumer questions.
- Communicated product value, quality and style to educate and entice potential customers.
Security Operations Manager
San Manuel Band Of Mission Indians
Highland, CA
06.2017 - 04.2021
- Kept team compliant with security protocols and appearance standards.
- Oversaw software configurations and updates for Emergency Communications Center.
- Developed improved training methods with focus on public safety communications and officer safety awareness.
- Optimized security programs, administrative functions, business management and inventory control by enhancing planning and allocation of resources.
- Led effective allocation of resources, budget, inventory, training support and team building.
- Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
- Conducted Catastrophe drills to keep Communications Center staff on alert and proficient with established plans.
- Managed team of 6 managers and 30 staff members to maintain top-quality emergency communication services.
Senior Product Specialist
TriTech Software
San Diego, CA
09.2001 - 07.2017
- Researched product's technical specifications and accurately communicated information.
- Liaised between customers and manufacturing to design new product.
- Continually expanded knowledge of Computer Aided Dispatch and Mobile product line.
- Assisted with demonstrations for CAD and Mobile to showcase functionality.
- Collaborated with product development team to effectively modernize and update features.
- Collaborated with technical manager to identify key areas necessitating training based on software and equipment design.
- Led syllabus preparation based on detailed breakdowns of technical concepts.
- Updated training coursework and requirements according to group and technology changes.
- Developed lesson plans, instructional materials and written practice tests for Dispatchers and Emergency Call Taking training courses.
Sheriff Dispatcher
San Luis Obispo County Sheriff
San Luis Obispo, CA
08.1995 - 10.2001
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Read system maps and caller information, and documented details in system.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Served as subject matter expert on proposed technology purchases.
- Worked with users to determine areas of technology in need of improved usability.
- Contributed to development, administration and testing of disaster recovery plans.
911 Emergency Dispatcher
City Of Santa Barbara Police Department
Santa Barbara, CA
05.1992 - 08.1995
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
Education
Certification - Emergency Medical Dispatch
Golden West College
Huntington Beach, CACertification - Public Safety Communications
Golden West College
Huntington Beach, CACoursework - Criminal Justice
Cerritos Community College
Cerritos, CASkills
- Coordinate Events
- Team Performance Improvement
- Strategic Planning
- Business Analysis
- Leadership
- Technical Instruction
- Learning Strategies
- Courseware Development
- Technical Sales
- Training Materials and Documentation
- Student Engagement
- Technical Presentations
- Client Needs Assessment
- Effective Customer Communication
- Large Crowd Management
- Demonstrator Training
- Tradeshows
- Staff Management
- Team Leadership
- Control of Expenses
- Health and Safety Regulations
- Coaching and Mentoring
Accomplishments
I was involved as the Business Analyst in many large Police, Fire and EMS CAD and Mobile implementations configuring the applications to meet best business practices including City of Austin, TX. City of San Antonio, TX. and California Highway Patrol. International clients include Canadian Ministry of Health, Queensland Fire Department, Australia.
Additional Information
I am passionate about Public Safety and work well in high stress environments. I am skilled in diffusing conflict and finding resolutions to challenges. I believe in finding ways for Public Safety professionals to be safe and work "smarter" not "harder".
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Platform Specialist
SOMA Global
10.2020 - 12.2022
Security Operations Manager
San Manuel Band Of Mission Indians
06.2017 - 04.2021
Senior Product Specialist
TriTech Software
09.2001 - 07.2017
Sheriff Dispatcher
San Luis Obispo County Sheriff
08.1995 - 10.2001
911 Emergency Dispatcher
City Of Santa Barbara Police Department
05.1992 - 08.1995
Certification - Emergency Medical Dispatch
Golden West College
Certification - Public Safety Communications
Golden West College
Coursework - Criminal Justice
Cerritos Community College
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