Ruth Daniel
Customer Service
Lawrenceville,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in focusing and solving customers needs. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Problem Solver
Amazon Fulfilllment Center
Stone Mountain, GA
12.2020 - Current
- Fix different situations that can't be done at the sort stations, like received products or work with the workflow spreadsheet
- Perform all duties in accordance with environmental and safety rules and regulations.
- Maintains a clean, neat, and orderly work area.
- Sort packages to prepare for delivery.
- Stowed away product in the correct shelf locations..
- Performed inventory counts on schedule.
- Continuously stood and or walked for an extended period of time.
- Problem solving at Damage Land, sort out items that are damaged and putting it for discount on amazon site.
Cashier
EMORY UNIVERSITY HOSPITAL
Atlanta, GA
01.2020 - 12.2020
- Greeting patients and visitors.
- Giving patients/visitors tickets and sending their car to the parking garage.
- Assisted customers by answering questions and fulfilling requests.
- Assisted cashier team with resolving problems and maintaining efficiency.
- Worked flexible schedule and extra shifts to meet business needs.
- Running the cash register.
- Cleaning after shift is over.
Assistant Manager
Skillz
Atlanta, GA
01.2018 - 01.2020
- Manage the store sales team to ensure customers are being helped in a timely fashion.
- Conduct sales and inventory management.
- Assisting employee recruiting.
- Training and making schedules.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Manage net revenue at store level.
- Inspire and encourage employees to ensure high level of morale.
- Assist customers and troubleshoot customer service issues when necessary.
- Adhered to all phone system protocols.
- Worked closely with a wide range of customers, asked questions, collected information and assessed needs.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Processed customer transactions, including product exchanges and returns.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Sales Associate
WAFFLE HOUSE
07.2016 - 01.2018
- I create a warm welcoming atmosphere for both patrons as well as coworkers.
- Preparing orders; delivering orders in a timely fashion.
- Running the cash register.
- Provided first-rate service to all customers and potential customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Dish washing, sanitation.
Education
undergraduate - Interior Design
Georgia State University
Atlanta, GA 08.2019 - Current
High School Diploma Or GED -
South West Academy
Addis Ababa, Ethiopia 09.2012 - 01.2017
Skills
Customer service
Active Listening
Critical Thinking
Judgment and Decision Making
Key holder experience
Staff education and training
Strategic planning
Active Learning
Complex Problem Solving
Time Management
Troubleshooting
Relationship building and management
Team leadership and coaching
Assistant Manager Experience
Communication
Timeline
Problem Solver
Amazon Fulfilllment Center
12.2020 - Current
Cashier
EMORY UNIVERSITY HOSPITAL
01.2020 - 12.2020
undergraduate - Interior Design
Georgia State University
08.2019 - Current
Assistant Manager
Skillz
01.2018 - 01.2020
Sales Associate
WAFFLE HOUSE
07.2016 - 01.2018
High School Diploma Or GED -
South West Academy
09.2012 - 01.2017