Ruth Dolce

Tiffa Exprience

Tiffany

Orlando , FL

06.2017 - 07.2022

Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
Trained 30 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
Completed accurate inventory records to thwart malicious activities and maintain organized and profitable establishment.
Created balanced shift schedules to keep bar reasonably staffed during peak periods and maximize earnings for bartenders.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Developed new signature cocktails to support bar marketing brand and increase profits.
Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Kept bar presentable and well-stocked to meet customer needs.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Set up bar for operation, obtained cash bank and stocked service bar.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Polished glassware, bussed tables and removed debris to keep customer areas clean.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Set up glassware, liquor and other necessary supplies for special events.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Operated efficiently in high-volume setting to prepare and serve more than 60 drinks per hour.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Managed cash and bar revenue during special promotions or sporting events.
Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Consulted with managers to organize special events and promotions.
Decreased waste, following strict recipes and drink measurement protocol.
Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
Completed regular bar inventories and daily requisition sheets and increased sales and profits.
Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
Implemented drink prep procedures that significantly reduced wasted stock.
Improved and applied social media marketing strategies to increase patronage.
Generated higher ticket averages by training employees on suggestive up-selling techniques.
Increased bar revenue through development and marketing of featured cocktails.
Developed drink menu with creative cocktails, contemporary wines and craft beers.
Reduced inventory losses by managing beverage
Trained staff on operating procedures and company services.
Cross-trained and provided back up for customer service managers.
Surpassed sales goals through implementation of effective marketing strategies.

Summary

Overview

Work History

Tiffa Exprience

Bartender

Education

Certificate - Bartending

Early Education - Early Childhood Education

Dipolma - Dipolma

Skills

Certification

Languages

Timeline

Bartender

Tiffa Exprience

Certificate - Bartending

Early Education - Early Childhood Education

Dipolma - Dipolma

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