Ruth Dorvelus
Maplewood,NJ
Summary
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to the company success. Proven ability to establish rapport with clients and exceed sales quotes. Reliable and driven , with strong time management and prioritization abilities.
Overview
2025
2025
years of professional experience
Work History
AFE Packer
Amazon
- Conducted detailed analysis of wellbore conditions, selecting appropriate AFE packer solutions to maximize performance.
- Stayed up-to-date on industry trends and technological advancements related to AFE packing systems, incorporating relevant knowledge into daily work processes.
- Coordinated with suppliers to ensure timely delivery of high-quality materials required for the assembly of custom-built AFE packers.
- Evaluated equipment performance data to identify areas for improvement in future designs or deployments of AFE packers.
- Improved operational efficiency by optimizing AFE packer configurations for specific well conditions.
- Increased production rates, implementing cutting-edge AFE packing technologies and techniques.
Slam Operator
Amazon
Edison, NJ
03.2023 - Current
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
Customer Service Representative
Ruthy Caribbean Botanica
New Jersey Irvington
01.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor Of Administration - Human Resources Management
University Quisqueya
Haiti09.2014
Bachelor Of Administration - Business
Business Administration
Haiti09.2012
Skills
- Computer
- Sympathetic
- Good communication
- Empathetic
- Self motivation
- Speak French fluently
- Haitian creol fluently
- Virtual collaboration
Languages
English,
Full Professional
French
Native or Bilingual
Haitian creol
Native or Bilingual
Timeline
Slam Operator
Amazon
03.2023 - Current
Customer Service Representative
Ruthy Caribbean Botanica
01.2022 - 03.2023
AFE Packer
Amazon
Bachelor Of Administration - Human Resources Management
University Quisqueya
Bachelor Of Administration - Business
Business Administration