Ruth Drake
Vicksburg,Mississippi
Summary
Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Secretary
Drake and Drake Law Firm
Vicksburg, Mississippi
07.2023 - Current
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Maintained organized filing system of paper and electronic documents.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Provided administrative support to the Office Manager and other staff members.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Processed invoices for payment; tracked payments received from vendors and clients.
Sales Associate
T-ROC
Vicksburg, Mississippi
06.2022 - 02.2024
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed transactions using a point-of-sale system.
Education
Bachelor of General Studies - Education And Science
Alcorn State University
Lorman, MS12-2023
Skills
- HR-JSON parsing
- Date conversion
- Data organization
- Customer Service
- Letter Writing
- Payroll Administration
- Appointment Scheduling
- Supply Restocking
- Office Administration
- Calendar Management
- Sales Support
References
References available upon request.
Timeline
Secretary
Drake and Drake Law Firm
07.2023 - Current
Sales Associate
T-ROC
06.2022 - 02.2024
Bachelor of General Studies - Education And Science
Alcorn State University
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