Ruth Drnec
Summary
Dynamic professional with a proven track record at The Goldton at Spring Hill, excelling in organization and time management. Demonstrated expertise in office administration and a love for fostering customer relationships, significantly enhancing the environment of workplace atmosphere.
Offering strong communication and organizational abilities, eager to learn and develop in professional environment. Enjoys picking up new tasks quickly and to adapt to various responsibilities efficiently. Ready to use and develop administrative and customer service skills in receptionist role. A love to uplift any atmosphere with a positive demeanor and easily adaptable attitude.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist
The Goldton at Spring Hill
3056 Miles Johnson Pkwy
01.2025 - 02.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Server
The Goldton at Spring Hill
3056 Miles Johnson Pkwy
01.2024 - 02.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Sales Associate
Heylee B
502 W Main Street, Franklin
08.2023 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Team Member
I Love Juice Bar
09.2022 - 04.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Contributed to an uplifting atmosphere through effective teamwork, communication, and problem-solving abilities among staff members.
- Prepared and served juices and blended drinks.
- Enhanced visual appeal of the smoothie bar area through regular cleaning, attractive displays, and inviting ambience creation.
- Maintained a comprehensive knowledge of all menu offerings in order to address any customer inquiries or concerns effectively.
- Maintained a clean and organized workspace, ensuring efficient service during peak hours.
- Demonstrated expertise in operating various blending machines and equipment, maintaining optimal performance levels with regular cleaning and maintenance checks.
- Boosted customer retention rates through consistent delivery of high-quality smoothies and exceptional customer service experiences.
- Developed strong rapport with regular customers, fostering loyalty through exceptional service quality.
Education
DeBorde Academy
274 Mallory Station Rd, Franklin05-2025
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Office administration
- File management
Certification
CPR certified
Timeline
Receptionist
The Goldton at Spring Hill
01.2025 - 02.2025
Server
The Goldton at Spring Hill
01.2024 - 02.2025
Sales Associate
Heylee B
08.2023 - 10.2023
Team Member
I Love Juice Bar
09.2022 - 04.2023
DeBorde Academy