Bryan Andreville
West Orange,NJ
Summary
Working independently with effectiveness. Excellent written and oral communication skills.
Successful in working collaboratively in a team work environment.
Experienced in Microsoft Word, Microsoft Excel, and Microsoft Access.
Highly motivated and enthusiastic customer service skills at all times.
Overview
9
9
years of professional experience
Work History
Pharmacy Technician
Walgreens
08.2022 - 09.2024
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Managed filing of prescriptions, both electronically and manually.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Verified accuracy of medication labels before they were dispensed to customers.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Assisted in training new employees on pharmacy procedures.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Prepared prescription transfers to other pharmacies.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
Technical Support Representative
AT&T
Remote
03.2020 - 07.2022
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Medical Front Office Receptionist
Optum Primary Care
West Orange, NJ
12.2015 - 04.2020
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Supported office staff and operational requirements with administrative tasks.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Managed multi-line phone system and pleasantly greeted patients.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
- Checked patient insurance, demographic, and health history to keep information current.
Education
Some College (No Degree) -
Montclair State University
Skills
- Workflow Optimization
- Insurance reconciliation
- Billing support
- Regulatory Compliance
- Insurance Verification
- Staff Development
- Confidentiality and HIPAA
- Troubleshooting malfunctioning equipment
- Quality assurance and control
- Patient education and counseling
- Pharmacy operations
- New Hire Onboarding
- Problem-solving skills
- Answering customer questions
- Insurance Billing
- Patient confidentiality
- HIPAA
- Healthcare regulations
Timeline
Pharmacy Technician
Walgreens
08.2022 - 09.2024
Technical Support Representative
AT&T
03.2020 - 07.2022
Medical Front Office Receptionist
Optum Primary Care
12.2015 - 04.2020
Some College (No Degree) -
Montclair State University