Ruth Durand
Daytona Beach,FL
Summary
To utilize 22+ years of Business Administration\Sales Support experience to obtain a position within a professional office environment contributing to the growth and vibrancy of the company.
Billing professional with proven track record in financial management and billing accuracy. Known for improving billing procedures and resolving discrepancies efficiently. Reliable team collaborator focused on achieving results and adapting to changing needs, with keen eye for detail and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Billing Specialist\ Cash Applications
Documax
05.2024 - Current
- Responsibilities include collecting meters. Reporting meters to 5 Lease companies. Reporting meters to Dealers and sending billed meter reports. Reconciling accounts. Reporting directly to Operations Manager.
- Cash applications responsibilities include downloading spreadsheets from lease companies to apply cash and completing deposits internally.
- Interface with Accounts Receivable/Collections to reconcile discrepancies with pass through billing and customer billing. New customer and pre-existing customer account reconciliation.
- Processed and validated invoices for over 1000 contracts monthly, ensuring timely and accurate billing.
- Reconciled customer accounts, identifying discrepancies and ensuring records aligned with financial data.
- Managed cash application processes, including downloading and applying payments from various lease companies.
- Communicated directly with customers to resolve billing inquiries and disputes efficiently.
- Applied credits and debits accurately in the billing system, maintaining precise financial records.
- Identified opportunities for process improvement, leading to more streamlined billing operation.
- Assisted in the audit process for contracts, identifying discrepancies and ensuring compliance with regulations. Improve accurate billing up to 85%.
- Generated detailed financial reports to track billing trends and identify areas for improvement.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- reconciliation.
Corporate Leasing\Sales Support\ Senior Contract Billing
Seminole Office Solutions
02.2020 - 05.2024
- Responsibilities included submitting credit applications and attaining approvals, pulling quotes and processing deals with Lease companies.
- Overseeing Lease returns and handling outgoing ITTs. Interacting with customers and sending documents through Docusign and any customer related issues.
- Completion of Pre-and-Post sales for Sales team. Training Sales Representatives with paperwork and participated in Interviews of new hires and reviews.
- Analyzed sales data to identify trends and opportunities for improvement in order processing workflows.
- As a Senior Contracts Coordinator responsibilities included Initial contract set up, renewing contracts for profit and loss. Billed 500 plus accounts. Cross checking ITT’s billing with new contract set up for accurate billing.
- Assisted with new hires and reviews.
- Managed client relationship inquiries, resolving issues and fostering long-term partnerships.
- Conducted thorough reviews of contracts prior to billing, ensuring accuracy and adherence to terms.
- Trained and mentored new hires on contract procedures and billing software, elevating team performance.
- Collaborated with cross-functional teams to streamline processes, resulting in a 78% reduction in billing errors.
- Coordinated with logistics partners to oversee shipment and delivery schedules, maintaining efficient operations.
Sales Order Coordinator\ District Billing
Dex Imaging-Staples
08.2016 - 02.2020
- As a Sales Order Coordinator I trained new hires for pre-booking.
- Processed and managed sales orders for multiple regions, ensuring timely and accurate fulfillment of customer requests. Over 100 Sales close to a Million in sales revenue.
- Streamlined order entry processes, reducing errors and improving turnaround time for customer requests.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with cross-functional teams to ensure seamless communication and execution of sales orders.
- Maintained accurate records of customer interactions, order statuses, and billing discrepancies for effective follow-up.
Sales Order Processor
Modular Document Solutions
06.2009 - 08.2016
- Pre- and post-sales support for three sales teams; included: data entry, submitting credit requests for customers, pre approvals, communication with leasing partners.
- Processed and managed sales orders for a diverse client base, ensuring prompt and accurate order fulfillment. Maintained digital files.
- As a Sales Assistant I supported the Sales Staff with any customer inquiries, training new sales hires with Compass and paperwork needed.
- Proxy to Sales Manager with completing deal packets, booking deals and submitting for funding.
- Tracked shipments and updated customers on delivery status, ensuring transparency throughout the order process.
- Assisted in training new team members on order processing procedures and software, enhancing team efficiency.
- Facilitated communication between departments to ensure alignment on order requirements and timelines.
- Collaborated with sales representatives to gather necessary documentation for order processing and approvals.
Office Manager\ Contract Specialist\ Sales Order Processor
Danwood America, Inc.
02.2009 - 06.2012
- Contracts Administrator
- Responsible for contract review and set up prior to contract billing.
- Liaison between sales and Service to review service contracts and any additional paperwork needed for billing.
- Interface with Accounts Receivable/ collections Dept. to reconcile discrepancies with pass through billing and customer billing.
- Process credit memos, adjustments/ contract changes.
- Sales Order Processor
- Interface with sales to ensure equipment orders are efficiently processed.
- Request information from leasing companies about mutual customers within database at Sales Reps’ requests
- Supported the Sales Staff with any customer inquiries, training new sales hires with Compass and paperwork as needed.
- Office Manger
- Operating as an Office manager which includes Opening office
- Responsible for petty cash and supplies.
- Managing Telemarketing team and Receptionist and assisting with reviews.
- Collecting timesheets, verification for new hires.
Contract Billing
Zeno Office Solutions
10.2007 - 06.2009
- Responsible for Major Account Billing and Contract set up. Assisted in Audit of contracts, upload meters to all Lease companies, billed meters and Base. Adjust and amend contract changes and resolving discrepancies with billing and contract cancellations.
- Team building activities.
Billing Coordinator Specialist
Quality Distribution
01.2007 - 10.2007
- Processed detailed freight billing for various terminals, matching all paperwork to PO and processed credits and rebilled any discrepancies.
Accounts Receivable Manager\Bookkeeper\Accounts Payable
Church & Morse
04.2005 - 06.2007
- Managed Cash applications, daily deposits, updated and balanced general ledger. Balanced Daily and Monthly reports made collections calls; Letters sent for collections, Managed Aging and maintain 30 to 60 day aging. Responsible for petty cash. Also trained in Accounts payables, running checks.
- Assisted customers in the store.
- Monitored credit risk for customer accounts, assessing financial stability and making recommendations for credit limits.
Education
High School Diploma -
Francis T Maloney
Meriden, CT06.1988
Skills
- Operating Systems
- Windows 10/ME/XP/NT
- Microsoft Word, Excel, PowerPoint, Outlook
- NextGen
- Compass Sherpa CRM Database
- OMD
- FM Audit
- E Automate
- Sales Force
- Customer Service
- Strong written and oral communication skills
- Ability to patiently assist internal and external customers with questions and/or concerns
- Maintain customer loyalty by treating customers with empathy and professionalism, resolving issues to the satisfaction of the customer and the company
- Sales support and problem solving to assure efficiency and process improvement
- Notary
Languages
Spanish
Timeline
Billing Specialist\ Cash Applications
Documax
05.2024 - Current
Corporate Leasing\Sales Support\ Senior Contract Billing
Seminole Office Solutions
02.2020 - 05.2024
Sales Order Coordinator\ District Billing
Dex Imaging-Staples
08.2016 - 02.2020
Sales Order Processor
Modular Document Solutions
06.2009 - 08.2016
Office Manager\ Contract Specialist\ Sales Order Processor
Danwood America, Inc.
02.2009 - 06.2012
Contract Billing
Zeno Office Solutions
10.2007 - 06.2009
Billing Coordinator Specialist
Quality Distribution
01.2007 - 10.2007
Accounts Receivable Manager\Bookkeeper\Accounts Payable
Church & Morse
04.2005 - 06.2007
High School Diploma -
Francis T Maloney