Ruth Eaton
McLoud,OK
Summary
Seasoned Long-Distance Telephone Operator with solid experience in handling high-volume calls and directing them to the appropriate parties. Strengths include effective multi-tasking, clear communication skills, and an aptitude for problem-solving. Previous roles have demonstrated a strong commitment to customer satisfaction, facilitating smooth communications and contributing significantly to operational efficiency.
Overview
30
30
years of professional experience
Work History
Long-Distance Telephone Operator
Southwestern Bell & AT&T
Oklahoma City, OK
04.1979 - 05.2009
- Answered long-distance calls and transferred them to the appropriate personnel.
- Provided customers with information regarding rates, services, and other inquiries.
- Assisted customers in troubleshooting phone issues such as static or poor reception.
- Reported any technical problems to maintenance staff for repair.
- Rerouted calls when necessary due to busy lines or outages.
- Monitored incoming and outgoing calls for quality assurance purposes.
- Processed payments from customers over the phone using a secure payment system.
- Maintained high levels of customer satisfaction through efficient call handling techniques.
- Informed customers about new products and services offered by the company.
- Managed large volumes of incoming and outgoing calls efficiently.
- Greeted customers warmly and provided courteous service throughout the call.
- Adhered to all company policies and procedures related to telephone operations.
- Tracked call duration times for billing purposes.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Handled incoming and outgoing calls according to standard operating procedures.
- Took messages from callers and accurately relayed details to intended staff.
- Operated telephone switchboard to provide information, take messages and forward calls.
- Completed connections between callers, departments and professionals.
- Reported telephone line issues and outages for prompt repairs.
- Operated telephone switchboard and routed calls to correct destination.
- Participated in emergency preparation meetings to understand crisis management procedures.
- Greeted visitors or callers to handle inquiries or direct to appropriate persons.
- Developed strong professional relationships with employees and clients through effective customer service skills.
- Listened to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Operated telephone switchboards and systems to advance and complete connections.
- Offered special assistance to persons unable to dial or in emergency situations.
- Calculated and quoted charges for long-distance connections.
- Assisted individuals with hearing difficulties with using assistive services to complete calls.
- Suggested and checked alternate spellings, locations or listing formats to customers lacking details or complete information.
- Monitored automated systems for placing collect calls and intervened for callers needing assistance.
- Called prospective customers by operating telephone equipment, automatic dialing systems and other telecommunications technologies.
Education
High School Diploma -
Norman High School
Norman, OK05-1976
Skills
- Call Routing
- Geographical knowledge
- Front Desk Operations
- Switchboard Operation
- Greeting customers
- Professional Communication
- Excellent Phone Demeanor
- Clear Communication
- Computer Skills
- Recordkeeping
- Typing Skills
- Emergency Response
- Telecommunications
- Call transfers
- Company directory
- Telephone reception
Accomplishments
- I earned awards for attendance.
- I had customer service recommendation awards.
- Targets for my job were exceeded & above recommended goals.
- I earned awards for meeting customer service goals.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Long-Distance Telephone Operator
Southwestern Bell & AT&T
04.1979 - 05.2009
High School Diploma -
Norman High School
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