RUTH EDWARDS
Kansas City,MO
Summary
Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
19
19
years of professional experience
Work History
Induction Smalls Department
05.2017 - Current
- Interacted effectively with staff through ongoing communication and exchange of information
- Identified and removed safety and sanitation hazards from work areas
- Loaded and unloaded shipments from delivery trucks after completing order documentation
- Induction of "smalls" packages for loading in package cars
Senior Customer Service Representative
Centrinex / TitleMax
07.2022 - 09.2023
- Utilized CRM systems to log and track communications related to customer inquiries
- Read from scripts to promote uniformity and consistency in communications
- Provided exceptional customer service to clients in fast-paced call center environment
- Navigated multiple computer systems and applications and utilized search tools to find information
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
Customer Service Associate
Customer Service / Walmart, Target
12.2004 - 01.2017
- Conferred with customers by telephone or in-person to provide product or service information
- Provided product information and resolved concerns to assist customers
- Always provided efficient and courteous service to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Applied Science - Licensed Clinical Drug Counselor/ Social Work
08.2028
Skills
- Shipment Preparation
- Teamwork
- Heavy Lifting
- Complaint Resolution
- Data Entry
- Customer Relationship Management (CRM)
- Active Listening
- Call Center Operations
Additional Information
Teamster Local 41 / Member in good standing
Timeline
Senior Customer Service Representative - Centrinex / TitleMax
07.2022 - 09.2023
Induction Smalls Department -
05.2017 - Current
Customer Service Associate - Customer Service / Walmart, Target
12.2004 - 01.2017
Metropolitan Community College - Kansas City - Associate of Applied Science, Licensed Clinical Drug Counselor/ Social Work