Ruth Ellen Staten
Customer Service Specialist
Bay Minette,AL
Summary
Customer-focused professional with over 20 years of experience supporting operations, finance, and customer service functions within transportation and manufacturing environments. Proven ability to manage key customer accounts, coordinate orders from intake through production and shipment, and communicate clearly with customers regarding quality, scheduling, and plant-related issues. Known for reliability, accuracy, and strong cross-functional communication skills.
Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.
Overview
27
27
years of professional experience
Work History
Customer Service Specialist
Precoat Metals
Jackson, MS
05.2012 - Current
- Serve as primary point of contact for key customer accounts, managing ongoing relationships and order communication
- Enter, track, and manage customer orders from receipt of raw metal through coating and final shipment
- Coordinate with production, quality control, and shipping teams to ensure customer specifications and timelines are met
- Proactively notify customers of order delays, quality issues, or plant-related impacts
- Maintain accurate order documentation and ensure timely customer updates
- Recognized for strong communication skills and ability to manage complex orders in a fast-paced manufacturing environment
Accounts Receivable Clerk
Ergon, Inc.
Flowood, MS
01.2009 - 01.2012
- Managed accounts receivable activities, including invoice processing and payment application
- Monitored customer accounts and maintained accurate balances
- Resolved billing discrepancies through coordination with internal teams and customers
- Maintained organized financial records in accordance with company procedures
- Supported reconciliation and reporting activities
Payroll & Billing Administrator
Cliburn Tank Lines
Star, MS
01.1999 - 01.2009
- Processed payroll and billing for transportation operations
- Calculated freight charges and driver mileage with a high level of accuracy
- Maintained records for invoicing, payroll, and operational reporting
- Supported daily administrative and logistics functions
Education
Associate of Applied Science -
Hinds Community College
Pearl, MS 05-1999
Skills
- Customer Service & Key Account Management
- Order Entry & Order Lifecycle Management
- Customer Communication & Issue Resolution
- Quality Control Coordination
- Accounts Receivable, Billing & Payroll
- Freight & Mileage Calculations
- Operations & Production Coordination
- Microsoft Office (Excel, Word, Outlook)
- Data Accuracy & Documentation
- Cross-Department Collaboration
- Lean Six Sigma - Green Belt (trained)
Timeline
Customer Service Specialist
Precoat Metals
05.2012 - Current
Accounts Receivable Clerk
Ergon, Inc.
01.2009 - 01.2012
Payroll & Billing Administrator
Cliburn Tank Lines
01.1999 - 01.2009
Associate of Applied Science -
Hinds Community College