Ruth Esquivel

• Preform various duties related to detention, safeguarding, security and escort of violators of immigration laws exercise surveillance over detainees, and maintained order and discipline.
• Airport transport, escort detainees to/from inbound/outbound flights.
• Conduct pat down searches, property inventory, and deliver files within US ports of entry.
• Worked closely with BP Agents, personnel, and government contractors to resolve problems.
• Maintained safe work environment and confirmed current compliance with all DOT and BP, ICE, governmental regulations.
• Motivated, trained workers to exceptional performance through implementation of new procedures and constant changes to policies.
• Communicating in Spanish; maintaining contact with other BP Stations in the El Paso Sector, stations, agencies for removal procedures.
• Operating passenger shuttle bus/van while adhere to DOT regulations and inspections.
• Emergency response initiated for care and wellbeing of passengers
• Enhanced vehicle maintenance processes for increased safety and reduced downtime.
• Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
• Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
• Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
• Recruited and hired top-level talent to add value and expertise to sales department.
• Supper seeded on sale goals optimizing in top sales profit increase for 2000, 2001, 2002.
• Annual inventory of merchandize, and daily sales in balancing deposits.
• Daily display of daimonds /care and cleaning, arranged custom repairs, shipping/receiving of valuable merchandize, and orchestrated semi annual sale events merging with local vendors and businesses on sale events.
• Recruiting new talent and store trainings for sale techniques.

• Worked under the supervision of Border Patrol and US Customs on all arriving international flights
• Complied with all federal, state, and local regulations as well as company rules
• Assisted in luggage handling preparations for

x-ray process, search and seizure of contraband.

• Served as a point of contact for candidates throughout the screening process, addressing inquiries and providing guidance when necessary.
• Protected confidentiality of data by using security techniques.
• Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
• Screened over 100 passengers per day by verifying ID's and boarding passes.
• Monitored security checkpoints for compliance with applicable security protocols.
• Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
• Conducted regular patrols of key areas to spot and control security concerns.
• Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
• Performed pat-downs to look for unauthorized materials and weapons.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and injury
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
• Monitored CCTV cameras and alarm systems for security breaches.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Issued access cards to authorized personnel to monitor access points.
• Shipping and receiving logs, quality control and fleet inventory
• Hire process and training of personnel, annual trainings and uniform inventory control