Ruth Farias
New York,NY
Summary
10+ years of experience in customer service translating, proofreading and editing in Spanish and Italian, Microsoft Office, Quark, MS Project, Photoshop, Adobe Illustrator, In-Design, Access Data Entry Skills, EPIC, EIDEX, ZocDoc, Referrals, Pivot Tables, Exceptional oral/written communication, Quickbooks, Billing and coding assistance.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Mount Sinai West
2021.03 - 2023.09
- Maintained Senior Director, Practice Manager and Chairman meeting and travel arrangements.
- Scheduled office meetings and client appointments for staff teams.
- Supported staff projects and initiatives, established and maintained client relationships
- Executed record filing system to improve document organization and management.
Surgical Coordinator
Mount Sinai Hospital Cardiac Catheterization Laboratory
2019.05 - 2021.02
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Updated patient records to reflect upcoming surgeries and medical histories.
Patient Coordinator
Mount Sinai St. Luke's
2017.08 - 2019.04
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Worked with patients to schedule tests and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Customer Service Specialist
Maximus
2015.12 - 2017.07
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Head Bartender/Manager
137 Bar and Grill
2012.04 - 2015.01
- Prepare orders for multiple vendors' delivery schedules, maintain appropriate inventory to avoid overage or depleted stock, estimated product demand according to seasonal trends and popularity
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
Bartender/Manager
Sangria 46
2013.10 - 2014.03
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
A.A - Liberal Arts
Borough of Manhattan Community College
New York, NY 06.2011
Skills
- Employee Training
- Marketing
- Project Management
- Data Entry Documentation
- Sales Plan Implementation
- Travel Administration
- Advanced MS Office Suite Knowledge
- Excel Spreadsheets
- Data Collection
Timeline
Administrative Assistant
Mount Sinai West
2021.03 - 2023.09
Surgical Coordinator
Mount Sinai Hospital Cardiac Catheterization Laboratory
2019.05 - 2021.02
Patient Coordinator
Mount Sinai St. Luke's
2017.08 - 2019.04
Customer Service Specialist
Maximus
2015.12 - 2017.07
Bartender/Manager
Sangria 46
2013.10 - 2014.03
Head Bartender/Manager
137 Bar and Grill
2012.04 - 2015.01
A.A - Liberal Arts
Borough of Manhattan Community College
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