Ruth Fernandez
Oro Valley,AZ
Summary
Organized and dedicated with proven track record of providing exceptional customer service and support in fast-paced environments as well as environments that require patience. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Home Health Aide
Consumer Direct
Tucson, AZ
11.2020 - 12.2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Provided in-home personal assistance to complete healthcare services and promote continuity of care.
- Provided mobility assistance
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
Home Health Aide
DHS - Aging And People With Disabilities
Everett, WA
10.2018 - 07.2020
- Provided direct personal care and administrative services to clients.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Provided transportation and appointments management.
- Followed nutritional plans to prepare optimal meals.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Administered medication as directed by physician.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
Home Health Aide
Exceptional Home Health
Houston, Texas
10.2011 - 07.2015
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Documented vital statistics and coordinated with health care providers.
- Transported clients for medical and personal outings.
- Completed medical and program reports and maintained records following clinic standard operating procedures.
- Administered prescribed medications under direction of physician.
Medical Assistant
Pacific Medical Group
Las Vegas, Nevada
07.2004 - 08.2005
- Assist with triage of patients to provide proper care and attention to patient conditions.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
Benefits Customer Service Representative
Universal Staffing
Las Vegas, Nevada
01.2003 - 06.2004
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Submitted claims and initiated damage appraisal to facilitate claims process for policyholders.
General Office Clerk
Staffing Partners Inc.
Honolulu, Hawaii
03.2002 - 07.2002
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Handled client correspondence and tracked records to foster office efficiency.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
Legal Advertising Clerk
Star Bulletin/MidWeek Advertiser
Honolulu, Hawaii
04.2001 - 03.2002
- Proofread legal correspondence and advertisements for proper content and grammatical accuracy.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Supported staff on special assignments and ad hoc projects.
Volunteer Accounting Payroll Clerk
YWCA
Honolulu, Hawaii
11.1999 - 03.2000
- Maintained payroll information by calculating, collecting and entering data.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
Head Cashier
Alamo Rent A Car
Honolulu, Hawaii
11.1994 - 12.1995
- Trained, mentored and developed new employees with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, sales, and customer service.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Solicited customers to purchase rental protection plans, successfully maintaining sales and revenue goals.
General Office Clerk/Travel Agent
Suntreks Hawaii
Honolulu, Hawaii
06.1990 - 07.1993
- Assisted with reservations of inbound and outbound travel for domestic and international customers.
- Prepared invoices for over 50 domestic and international clients with zero discrepancies for medium-sized wholesale travel agency.
- Traveled to neighboring islands of Hawaii to provide inspections of hotel and tourist activities and represent company as a channel for vendors to generate sales.
- Provided clerical support to company employees by copying, faxing and filing documents.
Education
Certification - Stenography
Court Reporting Institute of Dallas
Houston, Texas02.2011
Certificate - Medical Assistant
Pima College
Las Vegas, NV06.2004
Associate of Applied Science - Business Administration
Hawaii Business College
Honolulu, Hawaii02.2000
Skills
- Customer Relations
- Point-of-Sale Transactions
- Account Invoicing and Payroll
- Type 70 WPM
- Proficient in Excel and Microsoft Word
- Cash Register Operation
- Point-of-Sale Transactions
- Credit and Debit Card Processing
- Observation Communication
- Client Relationship and Rapport
- Customer Service and Assistance
- Patient and Compassionate
Certification
- HHA - Home Health Aide
Timeline
Home Health Aide
Consumer Direct
11.2020 - 12.2021
Home Health Aide
DHS - Aging And People With Disabilities
10.2018 - 07.2020
Home Health Aide
Exceptional Home Health
10.2011 - 07.2015
Medical Assistant
Pacific Medical Group
07.2004 - 08.2005
Benefits Customer Service Representative
Universal Staffing
01.2003 - 06.2004
General Office Clerk
Staffing Partners Inc.
03.2002 - 07.2002
Legal Advertising Clerk
Star Bulletin/MidWeek Advertiser
04.2001 - 03.2002
Volunteer Accounting Payroll Clerk
YWCA
11.1999 - 03.2000
Head Cashier
Alamo Rent A Car
11.1994 - 12.1995
General Office Clerk/Travel Agent
Suntreks Hawaii
06.1990 - 07.1993
Certification - Stenography
Court Reporting Institute of Dallas
Certificate - Medical Assistant
Pima College
Associate of Applied Science - Business Administration
Hawaii Business College
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