Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
RUTH FIGUEROA

RUTH FIGUEROA

Winter Park,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Detail-oriented Accounting Assistant offers years of experience in accounting roles. Skilled in account reconciliation, report drafting and collections. Industrious and meticulous with strong history of integrity and reliability.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Costume Service

RUSTICA CLUB
01.2024 - 05.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Accounting Assistant

Pisco Nietto Wine And Liquor Store
04.2023 - 01.2024
  • Enhanced financial reporting accuracy by diligently reconciling accounts and identifying discrepancies.
  • Safeguarded company assets, maintaining accurate inventory records and conducting periodic physical counts.
  • Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
  • Managed and responded to correspondence and inquiries from customers and vendors.

Accounting Assistant

NIKITA S.AC
02.2019 - 02.2020
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
  • Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.

Accounting Assistant Intern

CIA TIP TOP
01.2010 - 01.2019
  • Provided excellent customer service to vendors, addressing any concerns or questions related to invoicing or payment status.
  • Supported month-end closing procedures, preparing necessary journal entries and adjusting account balances as needed.
  • Streamlined accounts payable processes for increased efficiency by reviewing and verifying invoices.
  • Ensured timely vendor payments by maintaining an organized system for tracking and processing invoices.
  • Processed payroll by validating work hours and attendance of employees.
  • Communicated with suppliers to reconcile invoice payments.
  • Input financial data and produced reports using [Software]. CONCAR

Customer Service Representative

Marsh Saldaña Insurance
05.2007 - 10.2007
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Airline Customer Service Agent

North West Airlines
06.2006 - 02.2007
  • Provided exceptional customer service with empathetic listening and effective problem-solving skills.
  • Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
  • Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.

Secretary Pratices

Escuela Superior Ileana De Gracia
08.2005 - 02.2006
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Education

Bachelor of Tourism Studies - Tourism, Hotels And Conventions

Instituto De Banca Y Comercio - San Juan
San Juan, PR
2006

Secretary & Data Entry -

ILEANA DE GRACIA
San Juan, PR
2005

High School Diploma -

ILEANA DE GRACIA
San Juan, PR
2004

Skills

  • Client Relationship Building
  • Complaint Handling
  • Customer Service
  • Listening Skills
  • Excellent Communication
  • Data Entry
  • MS Office
  • Microsoft Excel
  • Cash Management
  • Problem-solving abilities

Certification


  • Accounting software CONCAR

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Costume Service

RUSTICA CLUB
01.2024 - 05.2024

Accounting Assistant

Pisco Nietto Wine And Liquor Store
04.2023 - 01.2024

Accounting Assistant

NIKITA S.AC
02.2019 - 02.2020

Accounting Assistant Intern

CIA TIP TOP
01.2010 - 01.2019

Customer Service Representative

Marsh Saldaña Insurance
05.2007 - 10.2007

Airline Customer Service Agent

North West Airlines
06.2006 - 02.2007

Secretary Pratices

Escuela Superior Ileana De Gracia
08.2005 - 02.2006

Bachelor of Tourism Studies - Tourism, Hotels And Conventions

Instituto De Banca Y Comercio - San Juan

Secretary & Data Entry -

ILEANA DE GRACIA

High School Diploma -

ILEANA DE GRACIA

Similar Profiles

CREATE PROFILE
RUTH FIGUEROA