Ruth Fleet
Richmond,VA
Summary
Experienced logistics professional with 4 years in transportation, fleet management, and dispatch operations. Graduating high school at 16, I swiftly advanced to a management role at 19, demonstrating dedication and leadership. Specializing in optimizing operations and improving efficiency for seamless logistics flow. Passionate about problem-solving, providing exceptional customer service, and thriving in fast-paced logistics environments.
Overview
6
6
years of professional experience
Work History
Logistics Manager
Estes Logistics
01.2023 - Current
- Oversee route management, customer support, equipment management, and driver coordination
- Optimized all systems for the account after taking over, increasing profitability
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Coordinated dispatching of 7 drivers to accomplish daily delivery requirements.
Dispatch Lead
Estes Logistics
06.2022 - 01.2023
- Provided guidance and support to dispatchers, ensuring smooth daily operations
- Handled escalations and managed high-priority emails for the leadership team
- Assisted in dispatch restructuring during regionalization and helped implement Salesforce to improve workflow efficiency
- Reduced errors in dispatch operations by conducting regular training sessions.
Dispatcher Trainer/Floater
Estes Logistics
02.2022 - 06.2022
- Trained newly hired dispatchers following company regionalization
- Floated across different roles to support dispatch operations as needed
- Gained in-depth knowledge of fleet tracking and routing systems
Phone Dispatcher
Estes Logistics
05.2021 - 02.2022
- Provided customer support by answering calls and assisting clients with logistics inquiries
- Developed excellent phone communication and problem-solving skills, leading to rapid promotions
Line Cook
Country Club of Virginia
11.2019 - 05.2021
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Sandwich Artist
Subway
04.2019 - 11.2019
- Worked in a fast-paced environment, handling multiple customer orders efficiently
- Provided excellent customer service, ensuring customer satisfaction
Education
High School Diploma -
Penn Foster
04-2019
Skills
- Salesforce
- Google Sheets
- Route planning
- Fleet management
- Dispatch coordination
- Quick thinking
- Process optimization
- Conflict resolution
Timeline
Logistics Manager
Estes Logistics
01.2023 - Current
Dispatch Lead
Estes Logistics
06.2022 - 01.2023
Dispatcher Trainer/Floater
Estes Logistics
02.2022 - 06.2022
Phone Dispatcher
Estes Logistics
05.2021 - 02.2022
Line Cook
Country Club of Virginia
11.2019 - 05.2021
Sandwich Artist
Subway
04.2019 - 11.2019
High School Diploma -
Penn Foster
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