Ruth Flores
Knoxville,TN
Summary
Accomplished Customer Service Representative with a proven track record at McGrath Honda - St. Charles, enhancing customer satisfaction and streamlining operations. Expert in customer relations and data entry, demonstrated through effective problem-solving and maintaining high service standards. Skilled in fostering positive experiences, with a knack for active listening and verbal communication.
Overview
45
45
years of professional experience
Work History
Customer Service Representative
Mcgrath Honda - St. Charles
01.2018 - 09.2023
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Store Administrator
Kohls Department Store
06.1996 - 08.2016
- Facilitated open communication between staff and management, fostering a positive work environment that promoted teamwork.
- Maintained accurate financial records, allowing management to make informed decisions based on up-to-date information.
- Maintained a clean and orderly back-office space; optimized storage solutions and streamlined overall functionality.
- Managed payroll and employee records, ensuring accurate compensation and compliance with labor laws.
- Organized schedules for both full-time and part-time employees in accordance with company policies regarding overtime hours or time-off requests.
Telephone Operator
SBC
06.1978 - 02.1995
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained accurate records of calls placed and received.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
- Enhanced customer experience by providing accurate and timely information over phone calls.
- Directed emergency calls to appropriate departments, ensuring swift action for critical situations.
Education
No Degree - Computer And Information Systems
Davea
Addison, ILSkills
- Customer service
- Store operations
- Front desk operations
- Active listening
- Data entry
- Customer relations
- Schedule coordination
- Stock control
- Typing skills
- Excellent phone demeanor
- Verbal and written communication
- Friendly and positive
- Paging systems
- Call routing
- Payment processing
- Customer response
- Professional telephone demeanor
- Greeting customers
Timeline
Customer Service Representative
Mcgrath Honda - St. Charles
01.2018 - 09.2023
Store Administrator
Kohls Department Store
06.1996 - 08.2016
Telephone Operator
SBC
06.1978 - 02.1995
No Degree - Computer And Information Systems
Davea
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