Ruth Frederick
North Miami Beach,FL
Summary
Motivated Peer Support Specialist dedicated to coaching clients through life changes. Creates customized, structured support plans. Energetic and friendly with strong relationship-building skills. Determined individual with a high level of compassion. Hardworking Peer Support Specialist known for handling appointment scheduling, and promoting assistance wherever and whenever needed.
Overview
11
11
years of professional experience
Work History
Peer Support Specialist
Transition Inc
Miami, FL
06.2023 - Current
- Instilled hope by promoting positive self-disclosure and actively listening to client needs.
- Adhered to applicable laws, regulations, policies, procedures, standards, and guidelines.
- Conducted assessments to identify needs, strengths, and resources of clients.
- Coordinated resources to support clients and help each achieve targets.
- Met with clients to understand individual needs and develop personalized counseling plans.
- Participated in weekly team meetings to discuss cases and develop treatment plans.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Collaborated to set goals and outline steps to achieve objectives.
- Educated clients on available community resources that could enhance their quality of life.
- Encouraged open communication between all parties involved in the client's case.
- Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
- Engaged in outreach efforts to increase awareness about the organization's mission and goals.
Office Assistant
Law Office of Carolyn George
Miami, FL
04.2022 - 06.2022
- Reported to immigration attorney
- Managed caseload from intake through processing and filing
- Prepared applications for permanent residency and secondary benefits for foreign nationals
- Processed and filed non-immigrant and immigrant visa petitions
- Organizing petition packets for review and filing
- Gathering application and petition information from external parties
- Keeping clients apprised of progress of their cases
- Maintaining hard copy files and entering data into immigration case management system
- Responding to immigration inquiries in timely manner and adhering to submission deadlines.
- Interacted with customers by phone, email or in-person to provide information.
Housekeeper
Extraordinary Personnel services
Miami, FL
04.2021 - 04.2022
- Emptied trash cans, replaced supplies in bathrooms and move items around as needed.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and disinfected patient exam rooms and common areas to promote sanitary treatment and services environment.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
Front Desk Manager
First Service Residential
Hollywood, FL
02.2019 - 03.2021
- Registered contractors/workers and delivery companies
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport
- Resolved residents and guests complaints promptly.
- Controlled access into building and elevators
- Monitored security cameras in elevators and garage
- Made reports of any incidents, accidents and violations
- Answered phones in professional and timely manner and directed calls to proper departments
- Assisted management with correspondence for residents and staff
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Handled incoming mail and packages and inputting them into system, sent out notifications to resident about packages
Distribution Auditor
Sysco IFG
Jacksonville, FL
04.2017 - 05.2018
- Verified assets and liabilities by comparing items to documentation
- Controlled inventory transactions to reconcile ordering processes with demand forecasts.
- Completed audit work papers by documenting audit tests and findings
- Responsible for accurately verifying all outgoing products
- Complied with federal, state, and local security legal requirements by studying existing and new security legislation; enforcing adherence to requirements; advising management on needed actions
- Maintained professional and technical knowledge by attending educational workshops
- Contributed to team effort by accomplishing related results as needed.
Home Health Aide
Kidcare Nursing Services
Miami Gardens, FL
01.2015 - 06.2016
- Recorded patient information by making entries in patient journal; notifying nursing supervisor of changing or unusual conditions
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Followed nutritional plans to prepare optimal meals.
- Developed rapport to create safe and trusting environment for care.
- Administered medication as directed by physician.
- Adhering to professional standards, home care policies and procedures, federal, state, and local requirements
Customer Service Supervisor
Teleperformance
Margate, FL
07.2013 - 01.2015
- Set goals for performance and deadlines in ways that comply with company's plans and vision and communicated them to subordinates
- Organized workflow and ensure that employees understood their duties or delegated tasks
- Monitor employee productivity and provide constructive feedback and coaching
- Received complaints and resolved problems
- Maintained timekeeping and personnel records
- Passed on information from upper management to employees and vice versa
- Prepared and submitted performance reports
- Decided on reward and promotion based on performance
- Hired and trained new employees
- Ensured adherence to legal and company policies and procedures and took disciplinary actions if need arises.
Education
Technical Degree - Medical Assistant
ATI College of Health
Miami, FL10.2010
Skills
- Data entry
- Bookkeeping
- Managerial (2 years)
- Typing
- Patient care
- Dietary aide experience
- Software troubleshooting
- Windows
- Technical Support
- Computer Networking
- Microsoft Office
- Research
- Customer Relations
- Scheduling
- Excel
- Power Point
- Positive Environment Facilitation
- Interpersonal Abilities
- Leadership Skills
- Rapport Building
- Effective Collaboration and Interaction
- Boundary Setting
- Problem-Solving Skills
- Issue Resolution Abilities
- Relationship Cultivation
- Appointment Scheduling
- Communication Abilities
- Relationship-Building Skills
Languages
Haitian Creole
Native/ Bilingual
Timeline
Peer Support Specialist
Transition Inc
06.2023 - Current
Office Assistant
Law Office of Carolyn George
04.2022 - 06.2022
Housekeeper
Extraordinary Personnel services
04.2021 - 04.2022
Front Desk Manager
First Service Residential
02.2019 - 03.2021
Distribution Auditor
Sysco IFG
04.2017 - 05.2018
Home Health Aide
Kidcare Nursing Services
01.2015 - 06.2016
Customer Service Supervisor
Teleperformance
07.2013 - 01.2015
Technical Degree - Medical Assistant
ATI College of Health
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