Ruth Frias
New York,NY
Summary
Business Operations Consultant offering 7-year history of leading strategic and tactical business initiatives. Proven expertise in large-scale business transformation and change management to consistently exceed company objectives. Collaborates with management teams and stakeholders to uphold company vision. Offering effective communication, team building and coaching skills with commitment to building professional culture rooted in trust and mutual respect.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Director, Client Services
OneTILT
09.2021 - 12.2022
- Streamlined client management operations by creating internal client management tracker that organized contracts, sales pipeline, and business process flows and requirements for nearly 500 stakeholders
- Completed broad-spectrum organizational analysis of people, systems, curriculum, and client services
- Facilitated series of in-person and virtual training sessions resulting in 87% satisfaction rate
- Designed curriculum and executed 9-month client training cycle for school executives on topics such as effective communication, working on diverse teams, bias, strengths, and team management
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Drove strategic improvements to enhance operational and organizational efficiencies.
Diversity, Equity, and Inclusion Contractor
Freelance Contractor
07.2019 - 08.2022
- Independently managed client contracts to ensure the successful delivery of the agreed-upon scope of work
- Conducted needs assessments to identify gaps in employee satisfaction and retention with organizations with up to 4,000 stakeholders
- Designed and conducted 4 3-month-long audits to analyze employee perceptions of their workplace inclusion practices and culture
- Accurately recorded and communicated survey analysis results to key stakeholders and project points of contact
- Negotiated fees and contracts to reach mutually beneficial agreements with clients.
Diversity, Equity, and Inclusion Program Manager
NYU Langone Health
04.2021 - 07.2022
- Developed and managed departmental initiatives based on survey data and existing program evaluations by collaborating with various stakeholders from senior leadership to middle management and leveraging HR PeopleSoft
- Planned & organized 25+ hybrid diversity, equity, and inclusion events for 700 stakeholders
- Drove departmental initiatives by creating a 45-page research-based employee resource guide
- Chaired the founding enterprise-wide Hispanic/Latinx Employee Resource Group (ERG)
- Liaised with internal communications team to develop engaging and inspiring inclusion and diversity communication strategy.
- Supported development of program materials to advance inclusion and diversity awareness, learning and action planning.
Client Success Coordinator
Kinvolved
08.2019 - 04.2021
- Managed portfolio of ~300 NYC Department of Education schools - consisting of over 20,000 stakeholders - in achieving impact and value from their software and people training investments by leading project plan, communications, training, and backend technological integrations
- Collaborated with CEO and HR to design 3 strategic DEI initiatives based on workforce trends/themes
- Trained stakeholders on how to anticipate disruptions and problem-solve when disruptions occur
- Liaised and facilitated 3 company-wide DEI seminars for 12 attendees to explore unconscious bias
- Created RACI matrix to ensure executives, IT, HR, administration, and staff knew their roles in the technological implementation project plan
- Leveraged CRM and support platform data (i.e HubSpot and Zendesk) to lead external marketing campaigns via Mailchimp and Google Sheets - which yielded 82% open rate
- Increased client engagement by 30% and streamlined training content design by utilizing the ADDIE model to effectively adjust curriculum development
- Developed ongoing training curriculum for nearly 300 schools, which included pre-recorded, enterprise-wide live, 1:1 coaching, and train-the-trainer modules
- Improved product implementation time by 35% and increased product utilization by 65% by producing 200 pieces of client-facing content and quick reference guides (QRGs)
- Designed and led weekly user training sessions with ~100 attendees which led to 65+ new leads within Q1
- Designed targeted content to support the development and product knowledge for users based on their enterprise function and product use case
Educator Trainer And Coach
Teach For America
03.2018 - 05.2020
- Built workshops for a cohort of new teachers which led to a 98% satisfaction rate by strategically tailoring sessions to meet groups' needs and empowered educators to confront biases and lead culturally responsive classrooms
- Led an early-career fellowship that provided strategic tools which addressed systematic oppressive practices in classroom and school communities for over 50 teachers across different NYC DOE schools
- Conducted 4 hours of daily real-time teacher coaching geared at improving instructional practice and classroom behavior management
- Led “deliberate practice sessions” and lesson planning modules as well as weekly goal-setting conversations that facilitated performance management
- Developed trusting relationships with teachers centered on radical candor, critical care, and a growth mindset
- Facilitated virtual, in-person and blended learning sessions.
Science Educator
Teach For America Corps, Hyde Leadership Charter School
06.2016 - 06.2018
- Leveraged gathered data to help diverse learners achieve 90%+ mastery on the NYS Science Test by creating custom grade-level lesson plans as well as providing custom improvement plans
- Designed and developed a yearlong curriculum for 180 learners in the 4th through 6th grade by leveraging the 5-E model along with various inclusive practices to address the needs of diverse learners
- Decreased the number of new teacher callouts by 20% within 6 months by leading key professional development sessions on managing up, mental health, and time management
- Cultivated positive relationships with students, parents and staff to optimize instruction and support learning outcomes.
Education
Master of Arts - Industrial Organizational Psychology
City University of New York Brooklyn College
New York, NY05.2020
Master of Arts - Teaching
Relay Graduate School Of Education
New York, NY06.2018
Bachelor of Arts - Psychology
Hartwick College
Oneonta, NY05.2016
Skills
- Team Management
- Communication
- Customer Relationship Management
- Facilitation skills
- Oracle HR Peoplesoft
- Microsoft Suite,
- Program and Project Management,
- Virtual Learning
- Account Management,
- Presentation
- Software Implementation
- Business Management and Development
Certification
- SHRM-CP - SHRM Certified Professional - Society for Human Resource Management certification - February 2023
- Diversity , Equity And Inclusion In The Workplace Certificate, USF Office of Corporate Training and Professional Education - May 2021
Timeline
Senior Director, Client Services
OneTILT
09.2021 - 12.2022
Diversity, Equity, and Inclusion Program Manager
NYU Langone Health
04.2021 - 07.2022
Client Success Coordinator
Kinvolved
08.2019 - 04.2021
Diversity, Equity, and Inclusion Contractor
Freelance Contractor
07.2019 - 08.2022
Educator Trainer And Coach
Teach For America
03.2018 - 05.2020
Science Educator
Teach For America Corps, Hyde Leadership Charter School
06.2016 - 06.2018
Master of Arts - Industrial Organizational Psychology
City University of New York Brooklyn College
Master of Arts - Teaching
Relay Graduate School Of Education
Bachelor of Arts - Psychology
Hartwick College
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