Accomplished management professional with proven expertise in leading teams, streamlining operations, resolving conflicts, and ensuring rigorous quality standards. Demonstrates proficiency in strategic planning, compliance auditing, and fostering enduring client partnerships. Noted for elevating satisfaction, guiding personnel development, and delivering effective communication in both Spanish and Italian.
Experienced with curriculum development, ensuring educational content meets all necessary standards and engages students. Utilizes range of teaching methods to address different learning styles, promoting well-rounded understanding of subjects. Strong understanding of classroom management techniques to maintain productive and respectful learning environment.
Work History
Teacher (English, 5th Grade Science, Italian Elective)
Sinai Christian Academy
Linden, NJ
08.2025 - Current
Teach English, 5th grade Science, and Italian as an elective, rotating languages every three quarters.
Support academic, behavioral, and social-emotional growth for diverse learners.
Develop lesson plans aligned with school standards and student needs.
Maintain classroom structure, engagement, and positive learning environments.
Communicate regularly with parents and administrators regarding student progress.
Adapt instruction for students requiring additional support or enrichment.
Developed lesson plans aligned with curriculum standards and student needs.
Implemented diverse instructional strategies to enhance student engagement and learning outcomes.
Account Manager
All Care Health Home Services
Corona, NY
03.2024 - 05.2025
Collaborated with the marketing team to create customized solutions for clients, resulting in a customer satisfaction rating of 95%.
Developed and maintained strong relationships with clients, resulting in a client retention rate of 90%.
Nurtured strategic partnerships with third-party vendors or suppliers that enhanced overall value proposition for clients.
Instituted proactive communication protocols that reduced response time by 30% and improved overall customer satisfaction.
Conducted regular business reviews with clients to assess their satisfaction levels and identify areas for growth or improvement.
Developed and maintained strong client relationships, ensuring satisfaction and retention.
Coordinated service delivery schedules, optimizing resource allocation for maximum efficiency.
Case Coordinator
Child Services INC.
NY
10.2023 - 02.2024
Supported families through the Early Intervention (EI) process from initial steps onward. Arranged evaluations by coordinating with both families and providers, and connecting families to valuable community resources.
Oversaw and coordinated therapeutic services for qualified children.
Coordinated case management services for children and families, ensuring compliance with regulatory standards.
Developed individualized service plans by assessing client needs and available resources.
Facilitated communication between clients, social workers, and external agencies to optimize support services.
Monitored case progress through regular follow-ups, identifying barriers to service delivery.
CM Manager
Families & Community Together
Mountainside, NJ
10.2021 - 01.2023
Plans with the team to identify the care manager’s strengths and areas for improvement through ongoing assessment of competencies through individual supervision consistently.
Leads and engages the team to execute the required duties of care management, coordinating and linkage to appropriate resources with the wraparound principles.
Building partnerships with Children’s System of Care partners, including schools, the juvenile justice system, mental health providers, and DCP&P.
Reviews and ensures that every child’s record is properly maintained throughout the youth’s enrollment.
Overseeing all training of Care Managers including the required CSOC training and certifications, e.g. Strengths and Needs Assessments; agency onboarding and ongoing training are met.
Strictly always enforces confidentiality regulations and HIPAA. Oversees employee disciplinary meetings, and investigations.
Developing high-performance teams, motivating, and building trust within and across teams. And retaining talent through performance coaching, employee engagement, and timely reward & recognition.
Serves on-call on a rotating basis so that 24/7 coverage is maintained.
FACT provides the wraparound to help families and their children with developmental, behavioral & mental health with therapeutic services.
Led daily operations to ensure program effectiveness and service delivery standards.
Developed training programs for staff to enhance community engagement strategies.
Independent Consultant (Part-time Freelance)
Access Community Services, Inc.
Yonkers, NY
02.2010 - 06.2022
Guides and supports clients through medical and mental health crises and issues supporting their successful independent living by providing referrals and recommendations for services providers within their community (DSS, transportation, mental health services, medical providers, etc.).
Manages client’s medical care in collaboration with doctors, monitoring patterns of care needed, teaching coping skills and medication management, and referring clients to nursing facilities if needed.
Develops and implements policies and procedures to improve patient access while providing exceptional customer service, maintaining all record management protocols with a high level of accuracy.
Manages the process for conducting social history and clinical risk assessments, establishes needs and facilitates resources. Achieves high levels of care engagement by using motivational interviewing techniques to assist the client in overcoming resistance, engaging with providers, and resolving the crisis.
Epaces to check insurance approval and eligibility requests, claims, and Prior approval requests, and to request if needed HIPAA-compliant claims.
Access provides services to assist individuals with disabilities and seniors toward successful community inclusion and or assisted living.
Led development of strategic initiatives to enhance community engagement and service delivery.
Mentored junior consultants, fostering professional growth and improving team performance.
Program Supervisor
Argus Community
Bronx, NY
12.2017 - 10.2021
Strategizes with the care team reviewing the client’s needs and providing crisis intervention, referring the appropriate product and service resources. Successfully increased program enrollment within 6 months in the role from 35% to be consistently at 85%.
Epaces to check insurance approval and eligibility requests, claims, and Prior approval requests, and to request if needed HIPAA-compliant claims.
Management & Staff Relations execute the organization’s human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and plan and conduct employee orientation and training programs. Support hiring processes as needed.
Timesheet: track the number of hours of work and verify the accuracy and make any necessary adjustments. Manage employee’s attendance, vacation, sick leave, and approve timesheet.
Leads and engages the team ensuring they are providing high-quality care and billable services. Trains staff on the use of appropriate medical terminology for billing and reviews all information for accuracy.
Manages compliance and quality assurance successfully maintaining state and Department of Health requirements above 85% standard. Maintains knowledge of current compliance standards ensuring that regulations are met. Monitored client’s Dx code, and medical terminology for assessments and care plan development completed by the care manager. Develop reviewed and approved Care Plans and assessments.
Conducts audits to ensure all requirements are met for HIPPA, consent forms, annual assessments, and care plans. Collaborates with the quality compliance team to review and document findings.
Develop and implement action plans to remediate audit deficiencies and ensure that risks are mitigated.
Motivates and monitors the team’s performance including addressing performance concerns to optimize efficiency.
Argus provides treatments and preventions that restore the lives of the many underserved NYC residents.
Supervised program implementation to enhance community engagement and service delivery.
Developed training materials and conducted workshops for staff development and best practices.
Manager Coordinator
Richmond Children Center
Yonkers, NY
09.2003 - 08.2015
Managed the full life cycle of social work, advocated for clients, coordinated services, performed crisis intervention and intakes, ensured that Medicaid coverage was active, and prepared service plans.
Determined client’s eligibility for services by assessing functional abilities, needs, and financial resources, and guided clients through the job application process with vocational agencies.
Maintained the necessary level of care through the development of individualized service plans, conducting thorough assessments, and setting attainable goals to ensure mental stability.
Richmond Community Services supports children and adults with developmental disabilities and their families.
Intensive Case Manager
Adolescent Skill Center Mental Health Association of New York
NY
01.2004 - 01.2004
Maintained detailed case documentation, ensured quality assurance of records, and facilitated ongoing communication with families and service providers.
Led the development of Individualized Family Service Plans, both at the outset and during six-month reviews.
Coordinated comprehensive care plans for at-risk adolescents, ensuring tailored interventions and support services.
Conducted assessments to identify mental health needs, establishing rapport with clients and families for effective case management.
Education
Master of Science - Mental Health Counseling
Pace University
Pleasantville, NY
06-2007
Bachelor of Arts - Psychology
Lehman College
Bronx, NY
06-2002
Skills
Leadership Supervision
Analytical
Quality Assurance
Compliance
Audit
Record Retention Documentation
Client Relationship management
Administrative Experience
Needs assessments
Crisis Intervention
Behavioral Health
Mental Health
Chronic Illness
HIV Patient Support
Hiring
Training
Performance Management Customer Service
Time Management
Public Speaking
Medical Terminology
Trilingual: Spanish, Italian, English
Technical Skills: Microsoft Word and Excel, ADP, Wrangler, RMA Health, EPIC, Care Director, Salesforce
Classroom management
Relationship building
Critical thinking
Lesson planning
Languages
Spanish
Native or Bilingual
Italian
Full Professional
English
Full Professional
Timeline
Teacher (English, 5th Grade Science, Italian Elective)
Sinai Christian Academy
08.2025 - Current
Account Manager
All Care Health Home Services
03.2024 - 05.2025
Case Coordinator
Child Services INC.
10.2023 - 02.2024
CM Manager
Families & Community Together
10.2021 - 01.2023
Program Supervisor
Argus Community
12.2017 - 10.2021
Independent Consultant (Part-time Freelance)
Access Community Services, Inc.
02.2010 - 06.2022
Intensive Case Manager
Adolescent Skill Center Mental Health Association of New York
3rd-5th Grade EBD / 7th Grade Science Teacher at Gwinnett County Public Schools3rd-5th Grade EBD / 7th Grade Science Teacher at Gwinnett County Public Schools
5th Grade Math/Science Teacher, Grade Level Chair at Jefferson Parish Public Schools5th Grade Math/Science Teacher, Grade Level Chair at Jefferson Parish Public Schools
