MS Word
Ruth Garner
Customer Service
Saint Paul,MN
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
32
32
years of professional experience
1
1
Language
Work History
Product Support Specialist
Datasite
Minneapolis, MN
09.2019 - 05.2024
- Support users by providing technical product support to enhance their overall product and service experience
- Use strong product and application knowledge assist users with technical queries
- Handle inquiries from email, chat and phone. Outbound calls as needed
- Finish creating online projects within internal application
- Stay updated on newest app releases and features
- Assist with new joiner training
- Outlook, Salesforce, MS Word, Excel and PowerPoint,
Customer Service Specialist
BASF Construction Chemicals
Shakopee, MN
04.2012 - 07.2019
- Is a liaison between internal departments and the customer
- This includes: Order Entry in SAP, Order Follow Up including carrier tracking and Providing Will Call Pick Up numbers; Begin the Return Authorization Process (RGA), Issue Credits per Procedure; Interact with other departments to resolve issues and provide customer service; Fax/Email SDS, Data Sheets, Order Confirmations or Invoices
- Reports that assist in productivity and order processing
- Contract from February 2011 through April 2012.
Systems Loan Specialist
Post-Closing Government Insuring
Eagan, MN
05.2009 - 11.2010
- Follow protocol and procedures to resolve deficiencies found during the review of the digital FHA Case binders before sending to HUD
- This includes document revision or obtaining missing/corrected documents
- Contact includes Wells Fargo Fulfillment center representatives, settlement agents, lenders, appraisers, builders, borrowers, real estate agents
- This was a contract position
- Outlook, Internet, Arrow Suite (DQ, LIRA, Loan), FileNet, Image Reviser, Loan Image Viewer, PTS.Transportation Analyst
Transportation Analyst
Mitsubishi Corp LT USA
Normal, IL
11.2006 - 06.2008
- Book Rail/Ocean for empty engine/transmission racks back to Japan for on-site customer
- Submit Bill of Lading
- Confirm BOL then pass onto AP for payment
- Generate Departmental Monthly Metrics
- Forecast Report of reusable racks
- Record, report and make monthly insurance claim of International Transportation Damage
- Back-up for ocean import and daily activities for customer
- Answer telephone and represent company professionally.
Stay at Home Mother
Self Employed
Romulus, MI
11.1999 - 11.2006
- Managing the family finances
- Scheduling outings, playdates, and vacations
- Cleaning and keeping the home tidy
- Planning nutritious meals and cooking them
- Helping the children with their homework
Purchasing Analyst
Ford Motor Company
Dearborn, MI
03.1998 - 10.1999
- Set up delivery dates of parts per the program's deadlines and vendors
- Data entry
- Generate reports and follow-up
- Resolve problems with program and vendors
- Develop relationship with vendors, engineers, and buyers
- Worked in both the Car and Truck divisions
- Contractor through Kelly Services
Assistant Buyer
DSSI dba SNAPP
Southfield, MI
08.1995 - 03.1998
- Assistant Buyer of customized Software and Software Engineering Services
- Develop rapport with vendors, follow-up on delivery timing, assist Buyer with contract write-up and negotiations
- Answer telephone and represented the company professionally.
Customer Service Representative
Stephen & Miller Enterprises
Troy, MI
07.1994 - 07.1995
dba
- Service vendors and customers (Kmart & Builders Square) at all levels
- Coordination including follow
- Authorize damage returns and destroys
- Written correspondence, desktop publishing, quotes and reports, office duties
- Answer telephone and represented company professionally.
Telephone Sales Rep
Broner Inc
Auburn Hills, MI
06.1992 - 06.1994
- Management, growth and service of territory
- Prospecting: 30-40 outbound calls/day; development of prospects and accounts
- Revitalization of inactive accounts
- Office duties
Education
Bachelor's of Science - Merchandising Management
Michigan State University
Skills
- Multi-Task Management
- Customer Care
- Customer Service
- Inbound and Outbound Calling
- Microsoft Office Suite
- Positive and professional
- Computer Proficiency
- Customer Education
- Problem-solving abilities
- SalesForce experience
- Escalation management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridRemoteImportant To Me
Work-life balancePaid time offCompany CultureWork from home optionSoftware
MS Excel
MS PowerPoint
Salesforce
Five 9 soft phone
Interests
Reading
Walking my dog
Spending time with family and friends
Running non-profit giftshop
Timeline
Product Support Specialist
Datasite
09.2019 - 05.2024
Customer Service Specialist
BASF Construction Chemicals
04.2012 - 07.2019
Systems Loan Specialist
Post-Closing Government Insuring
05.2009 - 11.2010
Transportation Analyst
Mitsubishi Corp LT USA
11.2006 - 06.2008
Stay at Home Mother
Self Employed
11.1999 - 11.2006
Purchasing Analyst
Ford Motor Company
03.1998 - 10.1999
Assistant Buyer
DSSI dba SNAPP
08.1995 - 03.1998
Customer Service Representative
Stephen & Miller Enterprises
07.1994 - 07.1995
Telephone Sales Rep
Broner Inc
06.1992 - 06.1994
Bachelor's of Science - Merchandising Management
Michigan State University
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