Ruth Gonzales

Work History

Distribution Alternatives

06.2000 - 03.2024

Managed cross-functional teams, ensuring smooth coordination between warehouse operations, procurement, and shipping departments.
Leveraged data analytics tools to analyze trends, identify bottlenecks, and implement process improvements in the warehouse workflow.
Managed budgeting processes for the warehouse department, optimizing resource allocation while staying within financial constraint.
Facilitated smooth expansion of warehouse space to accommodate business growth, overseeing construction projects and integration of new systems.
Analyzed labor requirements for peak seasons, adjusting staffing levels accordingly to meet increased demand without sacrificing service quality.
Improved safety compliance by creating comprehensive safety policies and procedures in alignment with OSHA regulations.

Rancho Cucamonga, CA

01.1998 - 05.2000

Coordinated timely responses to online communication and researched complex issues.
Took ownership of customers issues to follow problems through to resolution.
Provided excellent customer service by efficiently resolving issues and responding to inquiries
Served as a key point of contact for escalated issues, diffusing tension and ensuring prompt resolution.
Promoted teamwork within the department by sharing knowledge, offering guidance, and collaborating on initiatives aimed at enhancing service quality.
Oversaw hiring, orienting and training of customer care staff to facilitate capable workforce.
Ensured adherence to industry regulations while maintaining a high level of confidentiality when dealing with sensitive customer information.

DSS

Ontario, CA

01.1995 - 12.1998

Completed daily operations on time and maintained high standards of accuracy.
Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
Coordinated cross-departmental efforts to ensure seamless communication between sales, procurement, and logistics teams.
Ensured safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations.
Managed budgets and financial reports related to warehousing activities for accurate tracking of expenses and revenue generation.
Handled day-to-day shipping more than 30,000 e-commerce packages per day.

DSS

Fontana

06.1994 - 01.1995

Followed verbal and written instructions to properly move and ship products.
Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.

Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
Prepared pallets of boxes for easy transportation between customer and storage locations.
Assisted in the recruitment and onboarding of new warehouse employees, ensuring they were well-equipped with the necessary skills and knowledge to perform their roles effectively.
Acted as liaison between company departments and warehouse teams.