RUTH GOODFELLOW

Implemented team development and learning plans strategically customized with each team member in mind while keeping core excellence with our luxury brand. All aspects of training to create client-centric focus with superior customer experiences keeping the objective to develop long-term loyalty to brand. Supportive of the business objectives and working with company's leadership, created a joyful customized training experience which empowered each team member to become a passionate expert of the brand. My expertise and leadership was used to support our company through our own teams as well as presentations to all department store staff for 19 stores in the Western Region of the US. Continued to see sales growth in all stores and continued loyalty with new customers and retainment of staff.

Promoted brand loyalty by creating personalized experiences for each customer during their visit. Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms. Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.

All aspects of Retail including coaching, staff training, sales objectives, continual high productivity while creating memorable shopping experiences. 100% secret shopper ratings after continual staff performance coaching.

All aspects of superior customer service while engaging with story telling and meeting sales objectives.

Art of Story Telling and Customer Engagement. Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.Analyzed customer feedback and implemented strategies to improve customer experience.

Created vision and implemented start-up with over 9,000 items while maintaining a staff of up to 15 employees. All aspects of business including strategy, purchasing, and staff training. Increased sales 25% each year.