Ruth Graham

•Supported head stylists and helped service approximately 25 clients a week with intricate hair and coloring techniques.

•Sold and promoted hair products to every client which increased salon revenue by more than half, and made us top selling stylists at the salon

•Answered telephone calls to provide information and schedule new appointments.

•Assisted hair stylists with colorwork by applying base colors and toners.

•Increased client satisfaction by providing excellent customer service.

•Minimized infection risks by using required solutions and procedures to clean and sanitize tools.

•Updated client records and maintained client confidentiality.

•Studied advanced techniques to develop proficiency and better serve customers.

•Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

•Scheduled customer appointments and rearranged individual time slots to meet demand.

•Prepared and mixed color formulas for clients' hair.

•Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.

•Massaged clients' scalp during shampoos.

• Promoted positive work environment through effective communication, teamwork, and conflict resolution among staff members.
• Utilized various tools such as scissors, razors, brushes, combs, blow dryers, curling irons, flat irons to achieve desired hairstyle results for clients.
• Developed creative solutions for clients with challenging hair types, ensuring satisfaction with the final outcome.
• Reduced wait times for clients by efficiently managing appointment scheduling and maintaining punctuality during service hours.
• Updated personal portfolio regularly showcasing recent works to attract potential clients seeking specific styles or expertise in certain areas of hairstyling.
• Kept up-to-date with changing industry standards and regulations, ensuring compliance with all legal requirements related to hairstyling services.
• Demonstrated thorough knowledge of all salon products and services.
• Serviced up to 6 clients a day

• Provided thorough consultations before each appointment to understand client goals thoroughly and create customized plans accordingly.
• Demonstrated proficiency in various hair styling techniques, including cutting, coloring, perming, straightening, extensions application, and updo creation.
• Achieved a high level of customer retention through exceptional communication, time management, and problem-solving skills.
• Developed strong multitasking abilities while balancing coursework requirements alongside hands-on training in a fast-paced salon environment.
• Expanded knowledge of industry trends and techniques by attending workshops, trade shows, and ongoing professional development opportunities.
• Collaborated with team members to deliver outstanding customer service, ensuring seamless experiences for clients from start to finish.
• Managed time effectively to accommodate multiple appointments within a single day without compromising quality or customer satisfaction levels.
• Contributed to the growth of the salon''s clientele by promoting services through social media platforms and word-of-mouth referrals.
• Received positive feedback from clients for excellent customer service skills, attention to detail, and ability to make them feel comfortable throughout their appointments.

• Handled equipment, chemicals, and materials properly and with caution.
• Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
• Used time management and efficient cleaning methods to meet deadlines.
• Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
• Provided assistance to other staff members with cleaning of difficult areas.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
• Collaborated effectively with other crew members for efficient completion of assigned tasks.

• Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
• Tracked food production levels, meal counts, and supply costs.
• Addressed and resolved customer service issues to establish trust and increase satisfaction.
• Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.