Summary
Overview
Work History
Education
Skills
Volunteering
Work Availability
Quote
Timeline
Generic

Ruth Greene

Rochester,NY

Summary

Major strengths in planning problem solving and communication. Detail oriented excellent communication skills and interpersonal skills. Demonstrated accuracy attention to detail and ability to work well in team environment Demonstrated customer service skills in both face to face environment and call center. AVAYA ( 4 years) EXCEL (10+ years) MICROSOFT OFFICE (10+ years) MS OFFICE (10+ years) TIME MANAGEMENT (10+ years) Customer Service (10+ years) Call Center (10+ years) CSR (10+ years) Customer Care (10+ years) Customer Support Personable, friendly and solution-oriented with over [17] years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

20
20
years of professional experience

Work History

Digital Banking Representative

M&T Bank
10.2022 - Current

    • Answered customer inquiries regarding Online banking mobile banking and navigation trouble shooting resolved issues and logged customer complaints.
    • Processed customer transactions promptly, minimizing wait times.

Mortgage Outreach Specialist II

M&T Bank
04.2019 - present
  • Defined repayment terms to consumers and educated on default consequences.
  • Processed payments
  • Helped educate customers about workout options
  • Helped customers effected by covid-19 apply for forbearance
  • answered general default questions
  • took inbound outbound and auto dialer calls

CC Service Specialist II

Key Bank
04.2016 - 03.2019
  • Answering incoming calls for High value checking savings CD's loans and lines of credit and credit cards.
  • Responsible to resolve clients concerns in a timely matter.
  • Taking payments over the phone ordering documents statements and detailed research and follow up as needed.
  • Maintained in-depth knowledge of services, products and policies to offer customers best-in-class support.
  • Tracked customer support cases and followed up on complex issues to correct problems.
  • Coached front-line team members in strategies to improve customer service and proactively mitigate issues.

Customer Service Representative

Imagen staffing/ Fidelis Buffalo
01.2016 - 03.2016
  • Contract employee providing members with primary care physicians address change updates status updates on authorizations for insurance.
  • MLTC helping members with address change appeals and providing with service care coordinator contact information.

Industrial cleaner

Baxter Healthcare
08.2014 - 11.2015
  • Responsible for Dusting vacuuming, mopping trash removal in office and conferencerooms.
  • Cleaning stocking and sanitizing lunch rooms and restrooms,snow removal.

Customer Service Representative

Aerotek/Key bank
07.2013 - 02.2014
  • Responsible for verifying closing information contacting clients with status updates and settingclosing appointments with branch.

Customer Service Representative

AAA
07.2013 - 02.2014
  • Responsible for enrolling customers in memberships taking payments for dues over the phone anddispatching road side service for stranded motorists.

Customer Service Representative

Loan Closing, Aerotek
01.2013 - 05.2013
  • Responsible for verifying loan closing information contacting clients with status updates setting closingappointments with branch.

Process support representative

Disys /Bank Of America
06.2012 - 11.2012
  • Responsible for verifying mortgage modifications documents received and are valid and confirmingreasonable attempts have been met per compliance guidelines.

11.2009 - 06.2011
  • Working in Loss Mitigation and collections and recovery to help with collection attempts on homeloans in foreclosure status insuring all reasonable workout attempts made on files.

Customer Service Representative

Washington Mutual /JP Morgan chase bank
12.2003 - 06.2011
  • Responsible for taking over 500 inbound and outbound calls per week.

04.2008 - 11.2009
  • Working in Escalated consumer bankingtaking calls for Irate clients about consumer products doing research and following up on complexissues.

01.2006 - 04.2008
  • Digital services and product solutionshelping customers with online banking enrollment bill pay and digital tools.
  • Answering clientsconcerns on Cd's and savings accounts and personal loans and lines of credit.

customer service

12.2003 - 01.2006
  • Answering clients questions on personal banking products helping them understand features andbenefits answering balance questions ordering statement copies escalating research issues.

Education

Some College (No Degree) -

Genesee Community College
Batavia, NY

Skills

  • Excellent communication Client-focused,
  • Financial records and processing, Computer proficient
  • Microsoft Office, Time management skills,
  • Proficiency in Microsoft office programs, Results-oriented
  • Windows, Word, Excel, as well as softphone
  • Software Avaya client workspace
  • Credit card payment processing
  • Active Listening
  • Staff Training
  • Customer Relations
  • Microsoft Word
  • Sales Expertise
  • Business Development Understanding
  • Banking Operations
  • Banking Standards
  • Outbound Calls
  • Financial Transactions
  • Savings Accounts
  • Quality Assurance Evaluation
  • Loan Applications
  • Training Programs

Volunteering

I currently enjoy volunteering in the community weather it's helping clean up the community garden in my neighborhood

Or mentor local youth in 4-H

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Your most unhappy customers are your greatest source of learning.
Bill Gates

Timeline

Digital Banking Representative

M&T Bank
10.2022 - Current

Mortgage Outreach Specialist II

M&T Bank
04.2019 - present

CC Service Specialist II

Key Bank
04.2016 - 03.2019

Customer Service Representative

Imagen staffing/ Fidelis Buffalo
01.2016 - 03.2016

Industrial cleaner

Baxter Healthcare
08.2014 - 11.2015

Customer Service Representative

Aerotek/Key bank
07.2013 - 02.2014

Customer Service Representative

AAA
07.2013 - 02.2014

Customer Service Representative

Loan Closing, Aerotek
01.2013 - 05.2013

Process support representative

Disys /Bank Of America
06.2012 - 11.2012

11.2009 - 06.2011

04.2008 - 11.2009

01.2006 - 04.2008

Customer Service Representative

Washington Mutual /JP Morgan chase bank
12.2003 - 06.2011

customer service

12.2003 - 01.2006

Some College (No Degree) -

Genesee Community College
Ruth Greene