Ruth Hekkema
Norton Shores
Summary
Dynamic Office Manager with extensive experience at Westshore Endodontics, P.C., excelling in customer service and office administration. Proven track record in enhancing operational efficiency and accuracy in financial reporting. Adept at managing vendor relationships and staff training, fostering a collaborative environment while maintaining confidentiality and professionalism.
Overview
26
26
years of professional experience
Work History
Office Manager - Accounts Receivable/Accounts Payable Clerk
Westshore Endodontics, P.C.
02.2015 - 03.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Increased accuracy in expense reporting by thoroughly reviewing submitted claims and verifying supporting documentation.
- Aided audit preparation efforts by maintaining organized records and promptly addressing auditor inquiries.
- Maintained accurate financial records, contributing to successful audits by organizing and filing all accounts payable documents.
- Fostered positive vendor relations, served as primary contact for vendor inquiries and concerns.
- Facilitated smoother end-of-month closings by collaborating with accounting team to reconcile accounts payable ledgers.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Matched purchase orders with invoices and recorded necessary information.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Handled day-to-day accounting processes to drive financial accuracy.
- Entered figures using 10-key calculator to compute data quickly.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Inspected account books and recorded transactions.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Gathered, evaluated and summarized account data in detailed financial reports.
Legal Assistant
Robert E. Robbins, P.C.
05.1999 - 03.2025
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
- Drafted accurate and persuasive legal correspondence, contributing to successful negotiations and settlements.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
- Contributed to positive work environment by offering comprehensive support to attorneys and staff, including document management and meeting coordination.
- Enabled successful case outcomes by accurately compiling and organizing evidence and supporting documentation.
- Drafted legal documents, including pleadings and motions, to support attorneys in various cases.
- Improved client satisfaction with prompt and effective communication regarding case updates and inquiries.
- Managed correspondence with clients, courts, and opposing counsel, maintaining professionalism and confidentiality.
- Facilitated client meetings and consultations, ensuring all necessary documentation was prepared and available for attorney review.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Revised and finalized letters, briefs, and memos.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Reviewed Deed of Trust, Title Commitment, and prior bankruptcies documents.
- Analyzed deeds of trust to verify grantor, grantee, trustee and loan amounts for executive leadership.
Education
Bachelor of Science - Business Leadership
Baker College
Muskegon, MI06-2004
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Bookkeeping
- Document management
- Payroll and budgeting
- Clerical support
- Account reconciliation
- Credit and collections
- Scheduling
- Staff hiring
- Employee training
- Banking operations
- Scheduling and coordinating
- Good judgment
- Documentation and reporting
- Professional and courteous
- Hiring and training
Timeline
Office Manager - Accounts Receivable/Accounts Payable Clerk
Westshore Endodontics, P.C.
02.2015 - 03.2025
Legal Assistant
Robert E. Robbins, P.C.
05.1999 - 03.2025
Bachelor of Science - Business Leadership
Baker College
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