Overview
Work History
Education
Skills
Timeline
Generic

Ruth Helman

Cleveland,OH

Overview

28
28
years of professional experience

Work History

Director - Complex Operations

Ameriprise Financial Services, LLC
Ohio
10.2023 - Current
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.

Sr. Operations Leader

Ameriprise Financial Services, LLC
Ohio
01.2011 - 10.2023
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.

Client Service Coordinator

Ameriprise Financial Services, LLC
Beachwood, OH
02.2010 - 12.2010
  • Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
  • Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.

Field Operations Team Leader

Ameriprise Financial Services, LLC
Mayfield Heights, OH
05.2008 - 02.2010
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.

Office Manager

Rite Aid
Cleveland Heights, OH
03.2003 - 05.2008
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

Human Resources Administrator

Rite Aid
Cleveland Heights, OH
06.2001 - 03.2003
  • Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
  • Managed payroll and timekeeping.
  • Handled on-boarding process for newly hired employees, which included distribution and input of all paperwork.
  • Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.

Shift Supervisor/Photo Manager/Asst Manager/Store Manager

Rite Aid
01.1996 - 06.2001
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Education

GED -

Parma High School
Parma, ID
02.1996

Skills

  • Strategic Planning
  • Verbal and written communication
  • People Leadership
  • Staff Development
  • Issues Resolution

Timeline

Director - Complex Operations

Ameriprise Financial Services, LLC
10.2023 - Current

Sr. Operations Leader

Ameriprise Financial Services, LLC
01.2011 - 10.2023

Client Service Coordinator

Ameriprise Financial Services, LLC
02.2010 - 12.2010

Field Operations Team Leader

Ameriprise Financial Services, LLC
05.2008 - 02.2010

Office Manager

Rite Aid
03.2003 - 05.2008

Human Resources Administrator

Rite Aid
06.2001 - 03.2003

Shift Supervisor/Photo Manager/Asst Manager/Store Manager

Rite Aid
01.1996 - 06.2001

GED -

Parma High School

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Ruth Helman