Ruth Helman
Cleveland,OH
Summary
Overview
28
28
years of professional experience
Work History
Director - Complex Operations
Ameriprise Financial Services, LLC
10.2023 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Sr. Operations Leader
Ameriprise Financial Services, LLC
01.2011 - 10.2023
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
Client Service Coordinator
Ameriprise Financial Services, LLC
02.2010 - 12.2010
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
Field Operations Team Leader
Ameriprise Financial Services, LLC
05.2008 - 02.2010
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
Office Manager
Rite Aid
03.2003 - 05.2008
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Human Resources Administrator
Rite Aid
06.2001 - 03.2003
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Managed payroll and timekeeping.
- Handled on-boarding process for newly hired employees, which included distribution and input of all paperwork.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
Shift Supervisor/Photo Manager/Asst Manager/Store Manager
Rite Aid
01.1996 - 06.2001
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
GED -
Parma High School
Parma, ID02.1996
Skills
- Strategic Planning
- Verbal and written communication
- People Leadership
- Staff Development
- Issues Resolution
Timeline
Director - Complex Operations
Ameriprise Financial Services, LLC
10.2023 - Current
Sr. Operations Leader
Ameriprise Financial Services, LLC
01.2011 - 10.2023
Client Service Coordinator
Ameriprise Financial Services, LLC
02.2010 - 12.2010
Field Operations Team Leader
Ameriprise Financial Services, LLC
05.2008 - 02.2010
Office Manager
Rite Aid
03.2003 - 05.2008
Human Resources Administrator
Rite Aid
06.2001 - 03.2003
Shift Supervisor/Photo Manager/Asst Manager/Store Manager
Rite Aid
01.1996 - 06.2001
GED -
Parma High School
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