Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ruth Hernandez

Chelsea,MA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cashier

Market Basket
Chelsea, MA
01.2024 - Current
  • Counted money in the cash drawer at the beginning of the shift to ensure that amounts were correct and had sufficient change.
  • Stocked shelves with merchandise when needed.
  • Balanced daily transactions on a computerized point-of-sale system.

Cashier Team Lead

Frankfurt
Colera, Girona, Spain
05.2021 - 10.2022
  • Managed daily cashier operations, including training and scheduling of staff.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, and processed payments by cash, check, credit card, or automatic debit.

Waitress Supervisor

Bar Frankfurt La Plaza
Colera , Girona, Spain
03.2021 - 10.2022
  • Supervised waitstaff to ensure quality customer service and satisfaction.
  • Prepared and conducted on-site training sessions for wait staff on customer service, food safety, and proper table setting.
  • Encouraged positive attitude among waiters towards customers by recognizing outstanding performances.

Child Caregiver

Ana Daycare
Colera, Girona, Spain
01.2020 - 03.2021
  • Assisted with the development of motor skills by playing outdoor sports and physical activities.
  • Maintained accurate records of each child's attendance, behavior, meals served, naps taken, and activities participated in.
  • Developed individual care plans for children based on their needs and interests.

Education

High School Diploma -

Revere High School
Revere, MA
06-2024

High School Diploma -

Ins Llança
Llança, Spain
06-2022

Skills

  • Fluent in Spanish and Catalan
  • Project Management
  • Document evaluations
  • Customer Service

Certification

  • CPR CERTIFIED

Timeline

Cashier

Market Basket
01.2024 - Current

Cashier Team Lead

Frankfurt
05.2021 - 10.2022

Waitress Supervisor

Bar Frankfurt La Plaza
03.2021 - 10.2022

Child Caregiver

Ana Daycare
01.2020 - 03.2021

High School Diploma -

Revere High School

High School Diploma -

Ins Llança

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Ruth Hernandez