Ruth Hernandez
Dayton,TX
Summary
Pursuing employment in a company to demonstrate my ability in providing excellent customer service, to continually improve my skills, and my capability to work as a team with integrity, will be valuable asset.
Overview
14
14
years of professional experience
Work History
Interviewer
PRC Excellence
04.2025 - Current
- Conducted in-depth interviews to gather accurate survey data from diverse populations.
- Analyzed responses to identify trends and patterns for research projects.
- Developed effective questioning strategies to maximize participant engagement and response quality.
- Evaluated completed surveys for accuracy, ensuring high-quality data for analysis.
- Conducted comprehensive surveys to gather data for research projects and public opinion analysis.
- Maintained accurate records of survey responses, ensuring data integrity throughout the process.
- Improved survey response rates by developing rapport with respondents and utilizing effective communication skills.
- Convinced unwilling individuals by using logical, persuasive rebuttals.
Babysitter
Home Daycare
01.2023 - Current
- Helped children complete homework and special assignments daily to support academic performance.
- Listened to parent directions and followed guidelines for all aspects of children's care.
- Calculated amount owed for services and collected payment from parents.
- Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations.
- Responsibly watched children while parents were out.
- Monitored children's safety and well-being to prevent accidents and falls.
- Enforced rules to teach good manners and maintain safe environment.
- Helped complete homework, school projects and chores.
Direct Care Worker
BCFS Health And Human Services
05.2021 - 12.2022
- Assist with orientation for new children.
- Supervise the children at all times.
- Help the children with homework.
- Teach the kids social skills, to be responsible time, like skills, and hygiene.
- Help maintain the living area clean, laundry and make sure they had everything they needed.
- Record all of the children behavioral and activities.
- Supervised at all times.
- Speak on the radio and make head counts every hour.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Cultivated relationships with residents to support happiness and emotional well-being.
Babysitter
Home Daycare
03.2016 - 04.2021
- Help children complete homework and special assignments daily to support academic performance.
- Listened to parent directions and followed guidelines for all aspects of children's care.
- Calculated amount owed for services and collected payment from parents.
- Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency solutions.
- Responsibly watched children while parents were out.
- Monitored children's safety and well-being to prevent accidents and falls.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Engaged with children on individual basis to build positive, trusting relationships.
Assistant Manager
World Finance
09.2014 - 03.2015
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Managed phone calls and messages.
- Followed up with customers.
- Collected and processed payments.
- Analyze applications financial status and credit to determine the grant of the loan.
- Supervised staff and delegated assignments.
- Performed opening and closing duties.
- End of day reports.
Sales Representative
Affordable Furniture And Appliances
08.2011 - 09.2014
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Made sales.
- Customer service.
- Managed phone calls and messages.
- Filing and organizing.
- Managed mail.
- Provide guidance on enhancing customers relationship.
- Perform responsibilities of maintaining various logs like purchase orders etc.
- Contribute to team effort by accomplishing related results as needed.
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Education
Some College (No Degree) - Business Administration and Management
Lee College
Baytown, TXMedical Assistant Certificate - Clinical Medical Assistant
Lee College
Baytown, TX02.2017
High School Diploma -
Ross S Sterling High School
06.2011
Skills
- Bilingual in English and Spanish
- Active listener
- Product and service knowledge
- Sales monitoring
- Microsoft Office expertise
- Customer support
- Store maintenance
- Effective team player
- Invoice processing
- Cheerful and energetic
- Banking and financial services background
- Employee scheduling
- Cash handling accuracy
- Discipline understanding
- Certified in First Aid and CPR
- Data entry
- Interviewing clients
- Data collection
- Telephone etiquette
- Meeting deadlines
- Inbound and outbound calls
- Motivational skills
- Client engagement
- Question formulation
- Open-mindedness
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Interviewer
PRC Excellence
04.2025 - Current
Babysitter
Home Daycare
01.2023 - Current
Direct Care Worker
BCFS Health And Human Services
05.2021 - 12.2022
Babysitter
Home Daycare
03.2016 - 04.2021
Assistant Manager
World Finance
09.2014 - 03.2015
Sales Representative
Affordable Furniture And Appliances
08.2011 - 09.2014
Medical Assistant Certificate - Clinical Medical Assistant
Lee College
High School Diploma -
Ross S Sterling High School
Some College (No Degree) - Business Administration and Management
Lee College
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