Ruth Hernandez-Jimenez

• provided friendly service
• maintained and clean and organize sales floor
• assisted in restocking merchandise
• collaborated with team member to achieve an organize sales floor and maintain sales
• handled cash transactions accurately
• mangaged customer returns and exchanges
• maintained customer satisfaction as a top priority
• trained new workers in customer service, registers and sales floor
• .contributed to loss prevention and made sure to report anything suspicious in a timely manner
• listened to customers needs to provide them with their needs
• worked with my co workers to insure we satisfied customers in a timely manner
• assisted with calls for any department to insure customers got their needs
• assisted in multiple departments that needed a hand

(I was a teller at IHMVCU , when i first started at IH i was hired as part time then moved up to full time)

• I improved customer satisfaction by providing accurate transaction processing- i made sure to double check deposits and double checking with members making sure i was doing transactions correctly.
• I made sure to report any suspicious activities in a timely matter
• assisted members with account inquiries, solving issues in a timely matter
• indentified members needs and recommended products in services that fit their needs
• improved cash drawer accuracy
• provided training to new tellers
• maintained a positive work environment

(my second position was the call center, i moved to become a video teller but i am currently in the call center again and most of my time at IH has been working in our call center )

• Managed high call volume while remaining focused on resolving members needs and providing best customer service.
• Reduced handle time by quickly identifying customer needs and providing accurate information.
• Provided exceptional customer service by actively listening to members needs and resolving their needs
• Taking control of the call and resolving members issues in a timely manner

• Provided customer service satisfaction by efficiently handling video teller transactions
• Having a positive attitude
• Providing quick and accurate information
• Resolved issues in a timely manner
• Provided detail directions on how to properly use machines to assist member in a timely manner
• Always made sure to reassure member of needs to process accurate transactions