Summary
Overview
Work History
Education
Skills
Timeline
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RUTH IVY

Durham,NC

Summary

Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.

Overview

13
13
years of professional experience

Work History

Administrative COORDINATOR

UNC Healthcare
10.2021 - Current
  • Referral management for 10 different outpatient nutrition clinics
  • Collaborated with team members to develop and implement processes
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs
  • Prepares and distributes clinic schedules and update as needed
  • Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale
  • Interviewed potential participants to determine eligibility
  • Generated status reports for senior management activities critical to meeting project and departmental goals
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
  • Efficiently managed confidential files in compliance with corporate regulations
  • Assisted with onboarding new employees by coordinating orientation activities.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized

Patient Care Technician/Health Unit Coordinator

UNC Healthcare
08.2016 - 10.2021
  • Providing direct and indirect care to patients, directing visitors, charting
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
  • Coordinating patient admissions, discharges, and transfer
  • Help customers, manage physician orders, help with coordination of unit, updating medical files, and resolving patient complaints
  • Responded promptly to requests from doctors or nurses concerning patient information or treatments
  • Utilized excellent organizational skills to manage multiple tasks simultaneously while maintaining quality standards.

Care Manager/Administrative Assistant

Atria Southpoint Walk
07.2012 - 08.2016
  • Manage and route phone calls appropriately
  • Assisting with budgeting, investigating discrepancies, and processing corrective actions, coordinating meetings, serving as point person for all customer service and administrative issues
  • Update office policies as needed and manage office supplies
  • Assist with recruitment, hired, and trained top-quality candidates to elevate the team's performance and long-term success.

Unit Health Coordinator

Durham
09.2011 - 07.2012
  • Performing duties related to patient admission, transfers, and discharge
  • Communication with patients, guests, and staff
  • Maintain appointment calendar, schedules, and medical charts.

Education

Master of Science - Management and Leadership

Western Governors University
Salt Lake City, UT
08.2023

Bachelor Of Arts - Healthcare Management

University of Mount Olive
Mount Olive, NC
05.2021

Skills

  • Customer relationship building
  • Decision Making
  • Communication and Collaboration
  • Microsoft Word
  • Multitasking
  • Organizational Leadership
  • Time Management
  • Adaptability
  • Emotional Intelligence
  • Critical Thinking
  • Written and Verbal communication
  • Correspondence Management
  • Microsoft Excel

Timeline

Administrative COORDINATOR

UNC Healthcare
10.2021 - Current

Patient Care Technician/Health Unit Coordinator

UNC Healthcare
08.2016 - 10.2021

Care Manager/Administrative Assistant

Atria Southpoint Walk
07.2012 - 08.2016

Unit Health Coordinator

Durham
09.2011 - 07.2012

Master of Science - Management and Leadership

Western Governors University

Bachelor Of Arts - Healthcare Management

University of Mount Olive

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