Ruth Jaeger
Cleveland,Tennessee
Summary
Compassionate Certified Nursing Assistant with proven experience in patient care and daily living assistance. Strong bedside manner and ability to monitor changes in condition contribute to improved patient outcomes. Eager to leverage skills in a collaborative healthcare environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Signature HealthCARE of Cleveland
Cleveland, TN
09.2024 - Current
- Assisted patients with daily living activities, promoting comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained accurate patient records, ensuring compliance with healthcare regulations.
- Collaborated with interdisciplinary teams to enhance patient care plans and outcomes.
Dietary Aide
Lifecare Center of Cleveland
Cleveland, TN
05.2024 - 09.2024
- Assisted in food preparation and service, ensuring dietary guidelines were met.
- Maintained cleanliness and organization of kitchen and dining areas for optimal safety.
- Collaborated with kitchen staff to effectively manage meal schedules and dietary restrictions.
- Ensured compliance with health regulations during food preparation and serving activities.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Customer Service Representative
Liveops
Scottsdale, AZ
09.2016 - 07.2023
- Resolved customer inquiries through multiple communication channels, ensuring prompt and accurate responses.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Implemented process improvements that enhanced customer satisfaction and operational efficiency.
Education
Associate of Science - Nursing
Cleveland State Community College
Cleveland, TN01-2029
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Bathing assistance
- Compassionate
- Alzheimer's and dementia care
- Bedside manner
Accomplishments
I completed my certified nursing assistant credential in October of 2024 and have been working as a CNA for 18 months. I'm currently a student at Cleveland State community college and plan to start nursing school in January of 2027. In my free time, I spend time on vaccine advocacy. I have a passion for patient care. My long term goal is to be a pediatric nurse.
Certification
- CNA - Certified Nurse Assistant
Timeline
Certified Nursing Assistant
Signature HealthCARE of Cleveland
09.2024 - Current
Dietary Aide
Lifecare Center of Cleveland
05.2024 - 09.2024
Customer Service Representative
Liveops
09.2016 - 07.2023
Associate of Science - Nursing
Cleveland State Community College