Pascal Charite

• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Scheduled interviews for potential candidates and conducted reference checks prior to hire.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Created monthly reports for senior management summarizing operational performance metrics.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Ensured compliance with regulatory requirements and industry standards.
• Coached, mentored and trained team members in order to improve their job performance.
• Conducted performance reviews for team members.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Managed inventory levels to meet demand without overstocking, reducing waste.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.

Key accomplishment: Increased Mattress Firm sales from $5 million to $9.3 million within less than two years, exceeding quota by 12% in 2015 and more than 25% in 2022.

• Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
• Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
• Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
• Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
• Actively and proactively managed the entire company with a staff of 8 and received multiple bonuses during the period of employment.
• Key accomplishments: Solved the company's inventory issues by establishing a system to count the product.