Summary
Overview
Work History
Education
Skills
Professional Experience
Timeline
Generic

Ruth Jones

Las Vegas,NV

Summary

Qualified customer service manager with proven track record in leading teams and driving operational efficiency. Demonstrated ability to implement strategic initiatives that enhance productivity and foster growth. Known for utilizing strong leadership and communication skills to facilitate team collaboration and achieve organizational goals.

A diligent, conscientious, and hardworking team player with experience in Management & Customer Relations. Able to grasp and understand difficult concepts. Completion of projections to the highest standards within agreed deadlines while being able to work well under pressure. Disciplined and highly motivated individual with a positive attitude.

Experienced with strategic planning, team leadership, and operational management. Utilizes comprehensive business acumen to drive efficiency and innovation. Track record of fostering collaborative environments and achieving high-impact results.

Overview

19
19
years of professional experience

Work History

Senior Manager

Soaren Management
07.2019 - 09.2024
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Implemented and developed operational standards, policies and procedures.
  • Increased customer satisfaction with timely project deliveries and seamless communication.
  • Consistently met or exceeded annual performance targets set by senior leadership.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Coordinated cross-departmental projects to improve product delivery timelines, enhancing customer satisfaction.
  • Enhanced team performance with regular coaching sessions, focusing on individual strengths and areas for improvement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Clerk/Sorter

UPS Warehouse
10.2015 - 05.2020
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Supported executive decision-making by providing detailed reports and summaries of office activities.
  • Reduced errors in data entry through rigorous attention to detail and double-checking work.
  • Input data into spreadsheets and databases.
  • Utilized office management software to record and track customer information.
  • Used hand-held scanners to sort items into specific categories.
  • Stacked items according to weights, sizes, types, and picking priorities.
  • Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
  • Utilized sorting systems to sort items fast and accurately.

Personal Assistant

Calinda Franklin
11.2008 - 02.2013
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Used discretion when handling confidential information.
  • Contributed to a positive work environment through professional demeanor and strong interpersonal skills.

Cashier/Manager

Fazoli’s
06.2005 - 01.2007
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Built positive relationships with customers to increase repeat business.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Promoted a safe working environment with thorough adherence to company policies and safety protocols.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Maintained accurate financial records, ensuring reconciliation of cash drawers and deposits without discrepancies.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

GED -

Nevada Department of Education
Las Vegas, NV
11-2014

Skills

  • Excellent Customer Service
  • Strong Client Relations
  • Organizational skills
  • Inventory Control
  • Attentive Nature
  • Multi-Line Communication
  • Environmental Service Aide
  • General Office Equipment
  • Responsible
  • Time Management
  • Multi-Tasking
  • Positive Attitude
  • Strategic planning
  • Cross-functional collaboration
  • Operations management
  • Cross-functional team coordination
  • Reporting management
  • Team leadership
  • Excellent communication
  • Employee coaching and mentoring

Professional Experience

  • Senior Manager
  • Advocate for clients to resolve issues
  • Supervise and direct other workers providing services to clients
  • Approve, reject, or coordinate the approval or rejection of lines of credit or commercial, real estate, or personal loans
  • Develop or analyze information to assess the current or future financial status of firms
  • Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
  • Referred applicants and customers to the appropriate staff for response or disposition
  • Provided authorized representatives with case status and other forms of confidential information
  • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action
  • Evaluate data pertaining to costs to plan budgets
  • Examine, evaluate, or process loan applications
  • Network within communities to find and attract new business
  • Oversee training programs
  • Plan, direct, or coordinate the activities of workers in branches, offices, or departments of establishments, such as branch banks, brokerage firms, risk and insurance departments, or credit departments
  • Prepare financial or regulatory reports required by laws, regulations, or boards of directors
  • Prepare operational or risk reports for management analysis
  • Recruit staff members
  • Review collection reports to determine the status of collections and the amounts of outstanding balances
  • Establish procedures for custody or control of assets, records, loan collateral, or securities to ensure safekeeping
  • Review reports of securities transactions or price lists to analyze market conditions
  • Oversee the flow of cash or financial instruments

Timeline

Senior Manager

Soaren Management
07.2019 - 09.2024

Clerk/Sorter

UPS Warehouse
10.2015 - 05.2020

Personal Assistant

Calinda Franklin
11.2008 - 02.2013

Cashier/Manager

Fazoli’s
06.2005 - 01.2007

GED -

Nevada Department of Education

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