Shaneika Clarke
West Palm Beach
Summary
Professional in environmental services with a strong track record in maintaining cleanliness and hygiene standards in diverse settings. Skilled in utilizing cleaning equipment and chemicals safely and effectively, ensuring a sanitary environment. Strong team collaborator, adaptable to changing needs, and driven by achieving exceptional results. Dependable and proactive in managing tasks, always focused on contributing to a healthy, clean facility.
Overview
10
10
years of professional experience
1
1
Certification
Work History
EVS Attendant
HCA Florida JFK North Hospital
07.2024 - Current
- Participated in regular team meetings to discuss process improvements and share insights on effective cleaning techniques.
- Promoted a safe environment through proper disposal of hazardous materials and adhering to safety guidelines.
- Managed time effectively to complete assigned tasks within designated shifts while avoiding disruptions in other departments'' operations.
- Moved furniture and other objects to perform adequate cleaning.
- Ensured guest satisfaction by promptly addressing any concerns or issues related to cleanliness or sanitation.
- Reduced the spread of illness with diligent attention to detail in high-touch point areas, such as door handles, light switches, and railings.
- Demonstrated adaptability by efficiently switching between tasks as needed to accommodate changing priorities in fast-paced environments.
- Supported infection control initiatives by following strict protocols for disinfecting patient rooms and common areas within healthcare settings.
EVS Attendant
HCA Grand Strand Medical Center
05.2023 - 03.2024
- Upheld company image through meticulous attention to detail when preparing event spaces for use, ensuring optimal presentation standards were met.
- Improved overall facility hygiene by maintaining a consistent schedule of routine cleaning tasks.
- Moved furniture and other objects to perform adequate cleaning.
- Promoted a safe environment through proper disposal of hazardous materials and adhering to safety guidelines.
- Supported infection control initiatives by following strict protocols for disinfecting patient rooms and common areas within healthcare settings.
- Conducted routine inspections of assigned areas to identify potential hazards and proactively address any issues before they escalated.
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Housekeeper
Holiday Inn Express
07.2022 - 08.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
Supervisor
Plantation Resort
04.2019 - 10.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding practical solutions.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
Supervisor
Myrtlewood Villas
03.2020 - 10.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Customer Service Representative
Collective Solutions
08.2017 - 08.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers and the company.
- Responded to customer requests for products, services, and company information.
- Answered inbound calls and assisted customers with their purchases.
- Listened attentively to customer complaints and responded with a calm and empathetic tone to ensure complete customer satisfaction
Housekeeper
Harrahs Casino and Hotel
04.2015 - 01.2017
- Followed daily cleaning schedule to prepare for the arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms, and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain a clean and tidy environment.
- Contributed to the hotel's reputation for cleanliness and comfort by providing exceptional service to all guests.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Replenished toilet paper, soaps, and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Checked guest rooms to identify damages or maintenance needs and reported to the supervisor for prompt response.
Education
Customer Service And Housekeeping
Kenilworth HEART Academy
Sandybay HanoverSkills
- Waste disposal
- Sanitation procedures
- Chemical handling
- Time Management
- Commercial Cleaning
- Policy enforcement
- Hazardous materials handling
- Room cleaning
- Customer service
- Goal oriented
Certification
- Level 1 and 2 housekeeping Certification. It certifies me as a cleaner, laundry attendant, and supervisor.
- Customer Service Level 1 Certificate. It certifies me as a customer service representative.
Timeline
EVS Attendant
HCA Florida JFK North Hospital
07.2024 - Current
EVS Attendant
HCA Grand Strand Medical Center
05.2023 - 03.2024
Housekeeper
Holiday Inn Express
07.2022 - 08.2023
Supervisor
Myrtlewood Villas
03.2020 - 10.2020
Supervisor
Plantation Resort
04.2019 - 10.2021
Customer Service Representative
Collective Solutions
08.2017 - 08.2018
Housekeeper
Harrahs Casino and Hotel
04.2015 - 01.2017
- Level 1 and 2 housekeeping Certification. It certifies me as a cleaner, laundry attendant, and supervisor.
- Customer Service Level 1 Certificate. It certifies me as a customer service representative.
Customer Service And Housekeeping
Kenilworth HEART Academy
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