Dynamic leader with proven expertise in staff management and training, honed at Rustenberg Girls High School. Excelled in enhancing team productivity and maintaining high standards of cleanliness and customer service. Skilled in inventory management and employee motivation, achieving significant improvements in operational efficiency.
Team Leadership: Supervise and coordinate cleaning staff, providing guidance, training, and performance evaluations to ensure high standards of cleanliness.
Quality Control: Monitor cleaning operations and conduct regular inspections to ensure compliance with cleanliness standards and procedures.
Scheduling and Planning: Develop and manage cleaning schedules to optimize staff productivity and ensure coverage across all areas.
Inventory Management: Oversee inventory of cleaning supplies and equipment, ensuring adequate stock levels and proper maintenance.
Health and Safety Compliance: Ensure all cleaning practices adhere to health and safety regulations, implementing training on safe handling of chemicals and equipment.
Communication and Reporting: Serve as the primary point of contact for staff and management, addressing concerns, reporting issues, and facilitating effective communication within the department.
Customer Service: Provide excellent customer service by greeting customers, answering inquiries, and assisting with purchases to enhance the shopping experience.
Transaction Processing: Accurately process sales transactions using the point-of-sale (POS) system, handling cash, credit, and gift card payments efficiently.
Inventory Management: Assist with inventory control by restocking merchandise, organizing displays, and reporting any discrepancies to management.
Cleanliness and Organization: Maintain a clean and organized checkout area, ensuring a welcoming environment for customers while adhering to store policies and procedures.