Ruth Kenyanya

•Assist residents with ADL's (Activities of Daily Living) as indicated on the individualized service agreement
•Help each resident to reach and maintain the highest level of performance and independence.
•Provide residents with both physical and emotional support.
•Assist with treatments as delegated by the Registered Nurse per the resident service agreement
•The Resident Assistant observes clients and reports changes in physical and emotional condition such as change in attitude, loss of appetite, weight, etc. to case manager.
•Interact with residents to provide reassurance, engagement, and redirection as appropriate.
•Complete all required documentation daily, service schedule, flow sheet, communication book, etc.

• Maintained daily home care staffing schedule for residents in memory care, assisted living, and enhanced care· Partner with Human Resources to identify and assess training needs within the company for new hires
• Managed payroll for the nursing staff ensuring all staff were paid on time and accurately
• Manage the Monthly Truth Point Surveys engagement for the community
• Conduct the onboarding, training, maintain Educare records for all the new employees and report any concerns to the supervisors
• Worked with senior case managers to coordinate team development activities and trainings.
• Recruited, interviewed, and hired staff
• Oversaw staff development through in-depth trainings, workshops, seminars, and other learning opportunities.
• Monitored company inventory to keep stock levels and databases updated.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Oversaw daily operations to ensure high levels of productivity
• Increased customer satisfaction by resolving Service issues.
• Tasked with executive leadership to coordinate COVID-19 PPE allocation staff and residents

• Maintain residents' electronic chart according to chart order policy/procedure
• Coordinated medical appointments for residents ensuring that healthcare needs were met in a timely manner
• Participated in audits and surveys designed to measure quality care and service
• Assemble and maintain resident charts for admission, discharge, and hospital return
• Provided oversight to staff according to organizations policies
• Assembled and maintained patient medical records and other documents related to patient care
• Provided concierge service to assist patients and families and direct them to available resources.
• Organized patient files and streamlined operations to improve efficiency.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Maintains, approves changes, updates, and communicate employee nursing staffing schedules
• Coordinates Human Resources functions: payroll, annual performance review tracking, education compliance, assists with scheduling interviews, and support personnel paperwork compliance.
• Coordinates training of new employees and assigns/maintains Educare records reporting concerns to supervisors

• Developed strategy for the department to implement for attaining annual goals
• Notified physician/Advance Practice Staff of visits, appointments, and coordinates with resident representative
• Conducted on-going survey for the organization to assess the culture climate and share feedback with management team
• Created reports to update management team on the company's progress
• Scheduling and staffing as needed
• Facilitate the implementation of Individual Service Plans (ISP) and participate in duties including training and scheduling.
• Supervise a team of Caregivers supporting individuals we serve in the program
• Provide support to individuals receiving services including: assistance with daily activities such as meal preparation and planning; medication administration; and personal care.
• Duties are split between providing direct support, professional or program activities, and supervision.
• Facilitate community involvement by accompanying individuals on outings in the community or providing transportation to work or other activities.

• As a Caregiver/Direct Support Professional, I worked with individuals with various challenges, including intellectual and developmental disabilities, severe and persistent mental health, and individuals with medically complex challenges.
• To restore and retain basic health functioning, independent living, and community skills.
  Offering residential services with supports tailored to the needs of each individual, including assistance with daily activities such as; meal preparation and planning, medication administration, and personal care, facilitating community involvement by accompanying individuals on outings in their community, or providing transportation to work or other activities.
• n addition, I helped support therapeutic and behavioral plans in partnership with clinical staff to encourage individuals to be as independent as possible to enhance the quality of life for those we support.