Hi, I’m
Ruth Larios
Store Manager
Moreno Valley,CA
Summary
Results-driven Store Manager with 12 years of retail experience, including 4 years in sales and 3 years in management. Skilled in leading high-performing teams, driving sales growth, and delivering exceptional customer experiences. Proven ability to streamline operations, achieve business goals, and foster a positive, productive workplace culture.
Overview
12
years of professional experience
Work History
La-Z-Boy Furniture Galleries
Store Manager
10.2023 - Current
Job overview
- Oversee daily operations of a furniture store.
- Manage a team of 7, including a Sales Manager and Design Manager.
- Managed the store through a successful remodel.
- Responsible for personal sales and store sales goals
- Provide guidance, training, and support to sales teams to improve sales techniques, strategies, and overall performance.
- Surpassed store annual operating benchmarks
- Sustain store profitability by maintaining profit and loss statements, financial metrics, and margins.
- Conduct weekly team meetings and one-on-one coaching sessions to set performance goals and provide real-time feedback.
- Handle hiring, onboarding, and training processes.
- Ensured merchandizing, pricing and product flow are executed to company standards.
- Execute successful Inventory Cycles
- Nurtured a positive workplace culture and built an effective team.
La-Z-Boy Furniture Galleries
Sales Manager
06.2022 - 10.2023
Job overview
- Surpassed yearly sales goal
- Executed sales process and great customer service.
- Obtained strong product and operational knowledge
- Created Grassroots flyers to help bring foot traffic into the store.
- Supported the team members with store procedures, product knowledge, and encouraging them to meet their goals.
- Aided in training new hires
- Resolved customer issues quickly to close sales and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled team members with individual selling efforts and helping them reach targets.
- Created contests to excite the associates while they strived to achieve their monthly, quarterly and yearly goals.
La-Z-Boy Furniture Galleries
Sales Asscociate
02.2021 - 06.2022
Job overview
- Achieved sales goals. Top writer in the store first year live.
- Executed sales process, offered great customer service.
- Obtained strong product knowledge
- Supported the store in a temporary Sales Manager role while the current manager was on leave for an approximate of 6 months.
- Resolved costumer service issues before they escalated, limiting Store Manager involvement.
- Created Grassroots flyers to help bring foot traffic into the store.
- Supported the team members by answering questions, teaching them store procedures and product knowledge, and encouraging them to meet their goals.
- Aided in training new hires
David's Bridal
Lead Customer Service Representative (CSR)
01.2017 - 02.2021
Job overview
- Greet customers warmly, collect information and check them in
- Assign customers to consultants in a timely and effective matter and ensure customers are satisfied during their appointment
- Time manage the consultants' appointments to ensure the following appointments begin at their scheduled times
- Complete appointment paperwork for next day along with other daily duties
- Provide an efficient and friendly ringing out process for the customers while being informative and offering additional services
- Ensure the CSR team is on task and working efficiently
- Support coworkers with their questions and resolve issues that arise with customers
- Support managers and floor-manage when managers are occupied elsewhere
- I was also on a temporary special assignment as an Operational Manager for 3 months
- I assumed the job of a manager which included; overseeing employees' work, solving customer issues, performing opening and closing store tasks, ensuring the store's performance was up to company standards, and reporting to a district manager the store's daily goals met and not reached.
Jurupa Unified School District
Student Attendant Aide
01.2017 - 02.2021
Job overview
- Work with children of all types of disabilities
- Ensuring each child's specific needs were met per their IEP
- Aide children with their physical therapy exercises
- Toileting children
- Understanding each child's needs and triggers to help prevent outburst or self harm behavior
- Intervene when a child is harming themselves, others or property
- Keep detailed data of a child's behavior and/or routine
- Keep track of a child's medication routine
- Assist teachers with the instruction of individual students
- Effectively work in a stressful environment while adapting to constantly changing situations
- I also worked a temporary clerical position at the Language Services Department where I assisted with: contacting parents for upcoming events, entering data into databases, mailing letters and materials, filing, and organizing documents.
WaBa Grill
Cashier
01.2016 - 01.2017
Job overview
- Maintain high standards of customer service during high volume, fast paced operations
- Resolved the majority of complaints promptly and professionally without the complaint reaching management
- Follow procedures for safe food handling
- Handle currency and credit transactions quickly and accurately
- Create loyal clientele through friendly interactions and consistent appreciation.
Kmart
Sales Associate
01.2015 - 01.2016
Job overview
- Handled currency and credit transactions quickly and accurately
- Maintained customer satisfaction by maintaining a friendly attitude while quickly ringing out the customer
- Exceeded the requirements in selling product warranties and store credit cards
- Offering an unchanging high-quality attitude while serving challenging customers.
Macy's
Sales Associate
01.2014 - 01.2015
Job overview
- Handled currency and credit transactions quickly and accurately
- Attended customer's needs by ensuring they found what they were looking for
- Effectively multitasked between attending customers and maintaining cleanliness of the work area and the sales floor
- Met product-selling requirements.
Education
Riverside City College
from Early Childhood Development
01.2017
Skills
- Sales Operation, Planning and Tracking
- Goals and Performance
- Scheduling
- P&L Statements
- Staff Hiring and Training
- Employee Development
- Operational Management
- Leadership
- Customer Service
- People Management
- Inventory Management
- Organization
- Adaptability
- Problem Solving
- Relationship Building
- Efficiency improvement strategies
- Bilingual in Spanish
Languages
English
Spanish
Timeline
Store Manager
La-Z-Boy Furniture Galleries
10.2023 - Current
Sales Manager
La-Z-Boy Furniture Galleries
06.2022 - 10.2023
Sales Asscociate
La-Z-Boy Furniture Galleries
02.2021 - 06.2022
Lead Customer Service Representative (CSR)
David's Bridal
01.2017 - 02.2021
Student Attendant Aide
Jurupa Unified School District
01.2017 - 02.2021
Cashier
WaBa Grill
01.2016 - 01.2017
Sales Associate
Kmart
01.2015 - 01.2016
Sales Associate
Macy's
01.2014 - 01.2015
Riverside City College
from Early Childhood Development
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